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~person:"Dabestani, Reza"
~person:"Herrmann, Andreas"
~person:"Mattila, Anna S."
~subject:"Quality management"
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Quality management
Beziehungsmarketing
88
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43
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Customer satisfaction
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Dabestani, Reza
Herrmann, Andreas
Mattila, Anna S.
Bruhn, Manfred
14
Töpfer, Armin
5
Dwivedi, Yogesh Kumar
4
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4
Smith, Alan D.
4
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Customer retention in the automotive industry : quality, satisfaction and loyalty
1
International journal of management concepts and philosophy : IJMCP
1
Marketing in kleinen und mittleren Unternehmen
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Zeitschrift für Planung : ZP
1
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ECONIS (ZBW)
6
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1
Clustering employees on the basis of their perception from critical success factors of total quality management and its influence on customer focus
Gavareshki, Mohammad Hosein Karimi
;
Dabestani, Reza
; …
- In:
International journal of management concepts and …
12
(
2019
)
2
,
pp. 103-116
Persistent link: https://www.econbiz.de/10012105427
Saved in:
2
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
3
Qualitätsmanagement von Dienstleistungen in kleinen und mittleren Unternehmen
Herrmann, Andreas
;
Vollmer, Ingrid
- In:
Marketing in kleinen und mittleren Unternehmen
,
(pp. 341-354)
.
2000
Persistent link: https://www.econbiz.de/10001512046
Saved in:
4
Kundenorientierte Produktgestaltung
Hertel, Günter
;
Virt, Wilfried
;
Huber, Frank
;
Akao, Yōji
-
2000
Persistent link: https://www.econbiz.de/10001463917
Saved in:
5
Marktorientiertes Qualitätsmanagement - das Beispiel der Deutschen Bahn AG
Herrmann, Andreas
- In:
Zeitschrift für Planung : ZP
9
(
1998
)
2
,
pp. 181-198
Persistent link: https://www.econbiz.de/10001245887
Saved in:
6
From value-orientated quality improvement to customer satisfaction : a case study for passenger cars
Herrmann, Andreas
- In:
Customer retention in the automotive industry : …
,
(pp. 93-115)
.
1997
Persistent link: https://www.econbiz.de/10001299164
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