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~person:"Dandis, Ala' Omar"
~person:"Mattila, Anna S."
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsmanagement"
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Beziehungsmarketing
Dienstleistungsmanagement
Gastronomie
23
Restaurant industry
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Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungsqualität
8
Service quality
8
Relationship marketing
7
Corporate Social Responsibility
5
Corporate social responsibility
5
Hotel industry
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Hotellerie
5
Brand management
4
Markenführung
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CSR
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Ethnic group
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Experiment
3
Gastgewerbe
3
Hospitality industry
3
consumer behavior
3
Advertising
2
Beschwerdemanagement
2
Brand
2
Brand experiences
2
Complaint management
2
Customer value
2
Kundenwert
2
Luxury goods
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Luxusgüter
2
Markenartikel
2
Risiko
2
Risk
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Dandis, Ala' Omar
Mattila, Anna S.
Hänssler, Karl Heinz
9
Han, Heesup
8
Hyun, Sunghyup Sean
8
Jang, Soocheong
6
Kim, Wansoo
6
Kim, Eojina
5
Line, Nathaniel D.
5
Ok, Chihyung
5
Qu, Hailin
5
Ahn, Jiseon
4
Jin, Naehyun Paul
4
Chen, Annie Huiling
3
Fuchs, Wolfgang
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Kim, Seongseop
3
Peng, Norman
3
Ryu, Kisang
3
Tang, Liang
3
Alexandrov, Alexei
2
Badu-Baiden, Frank
2
Barman, Panchanan
2
Bonn, Mark Andrew
2
Bottler, Jörg
2
Bowden, Jana
2
Canter, Deborah D.
2
Cho, Meehee
2
Clinton, Suzanne
2
Gardini, Marco A.
2
Goh, Ben
2
Gong, Taeshik
2
Ham, Sunny
2
Han, Wenjia
2
Hanks, Lydia
2
Harris, Lloyd C.
2
Hennig-Thurau, Thorsten
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Huffman, Lynn
2
Im, Jinyoung
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International journal of hospitality management
2
Journal of hospitality marketing & management
2
The TQM journal : the international review of organizational improvement
2
Cornell hospitality quarterly : CQ
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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1
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
2
The effect of brand experiences and relational benefits on loyalty in the fast-food restaurants
Dandis, Ala' Omar
;
Wallace-Williams, Donna Marie
;
Ni, …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 2028-2051
Persistent link: https://www.econbiz.de/10014380895
Saved in:
3
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
4
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
5
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
6
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
7
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
8
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
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