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~person:"Day, Ralph L."
~subject:"Complaint management"
~subject:"Confidence"
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Complaint management
Confidence
Beschwerdemanagement
5
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Dienstleistungsqualität
3
Service quality
3
Ethiopia
1
Market research
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Marktforschung
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Äthiopien
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English
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Day, Ralph L.
Svensson, Göran
21
Roschk, Holger
13
Grégoire, Yany
12
Mattila, Anna S.
12
Usman, Osly
12
Gelbrich, Katja
11
Jang, Soocheong
10
Van Vaerenbergh, Yves
9
Guchait, Priyanko
8
Mysen, Tore
8
Balaji, M. S.
7
Stauss, Bernd
7
Vázquez Casielles, Rodolfo
7
Lee, Choong-Ki
6
Roberts-Lombard, Mornay
6
Seidel, Wolfgang
6
Sreejesh, S.
6
Bilgihan, Anil
5
Chebat, Jean-Charles
5
Grewal, Dhruv
5
Han, Heesup
5
Hansen, Torben
5
Harun, Ahasan
5
Jacob, Jayanth
5
Larivière, Bart
5
MacQuilken, Lisa
5
Matos, Celso Augusto de
5
Nikbin, Davoud
5
Padin, Carmen
5
Patterson, Paul G.
5
Prybutok, Victor R.
5
Rohman, Fatchur
5
Sharifi, Seyed Shahin
5
Shin, Hyunju
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Walsh, Gianfranco
5
Weber, Karin
5
Andreoni, James
4
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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ECONIS (ZBW)
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New findings on consumer satisfaction and complaining : papers from the Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, St. Louis, Miss...
Day, Ralph L.
(
contributor
);
Hunt, H. Keith
(
contributor
)
-
1982
Persistent link: https://www.econbiz.de/10001414449
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2
Conceptual and empirical contributions to consumer satisfaction and complaining behavior : papers from the Sixth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Co...
Hunt, H. Keith
(
contributor
);
Day, Ralph L.
(
contributor
)
-
1982
Persistent link: https://www.econbiz.de/10001420669
Saved in:
3
Refining concepts and measures of consumer satisfaction and complaining behavior : papers from the Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaini...
Hunt, H. Keith
(
contributor
);
Day, Ralph L.
(
contributor
)
-
1980
Persistent link: https://www.econbiz.de/10001414450
Saved in:
4
New dimensions of consumer satisfaction and complaining behavior : papers from the Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Chica...
Day, Ralph L.
(
contributor
);
Hunt, H. Keith
(
contributor
)
-
1979
Persistent link: https://www.econbiz.de/10001414448
Saved in:
5
Consumer satisfaction, dissatisfaction and complaining behavior : papers from a Marketing Research Symposium, School of Business, Indiana University, Bloomington, April 20-22, 1977
Day, Ralph L.
(
contributor
)
-
1977
Persistent link: https://www.econbiz.de/10001621840
Saved in:
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