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~person:"Dedeoğlu, Bekir Bora"
~person:"Fong, Lawrence Hoc Nang"
~subject:"Beschwerdemanagement"
~subject:"Hotel industry"
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Beschwerdemanagement
Hotel industry
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
9
Konsumentenverhalten
9
Hotellerie
6
Holiday behaviour
3
Urlaubsverhalten
3
Behavioral intentions
2
Beziehungsmarketing
2
Brand image
2
Customer value
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Destination management
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Destinationsmanagement
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Emotion
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Gambling
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Gastgewerbe
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Glücksspiel
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Hospitality industry
2
Kundenwert
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Markenimage
2
Personality psychology
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Persönlichkeitspsychologie
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Relationship marketing
2
Tourism
2
Tourism marketing
2
Tourismus
2
Tourismusmarketing
2
Accommodation experience
1
Actual personalization
1
Behavioral intention
1
Behavioural intentions
1
Brand management
1
Casino
1
Communicative staging of servicescape
1
Complaint management
1
Computerspiel
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Dedeoğlu, Bekir Bora
Fong, Lawrence Hoc Nang
Mattila, Anna S.
22
Han, Heesup
15
Grégoire, Yany
12
Jang, Soocheong
11
Karatepe, Osman M.
9
Torres, Edwin N.
9
Van Vaerenbergh, Yves
9
Balaji, M. S.
8
McColl-Kennedy, Janet R.
8
Edvardsson, Bo
7
Guchait, Priyanko
7
Law, Chun Hung Roberts
7
Qu, Hailin
7
Ro, Heejung
7
Shahin, Arash
7
Tsarenko, Yelena
7
Ali, Faizan
6
Dabestani, Reza
6
Kim, Woo Gon
6
MacQuilken, Lisa
6
Miao, Li
6
Park, Jungkun
6
So, Kevin Kam Fung
6
Sreejesh, S.
6
Svensson, Göran
6
Tronvoll, Bård
6
Akhtar, Nadeem
5
Baker, Thomas L.
5
Brady, Michael K.
5
Caber, Meltem
5
Chebat, Jean-Charles
5
Cobanoglu, Cihan
5
Daskin, Mustafa
5
Harun, Ahasan
5
Hsu, Cathy H. C.
5
Lehto, Xinran Y.
5
Meyer, Tracy
5
Ozuem, Wilson
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Patterson, Paul G.
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International journal of contemporary hospitality management
4
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
4
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
5
Understanding the relationships of servicescape, value, image, pleasure, and behavioral intentions among hotel customers
Dedeoğlu, Bekir Bora
;
Kucukergin, Kemal Gurkan
; …
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 42-61
Persistent link: https://www.econbiz.de/10011416136
Saved in:
6
The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry
Durna, Ufuk
;
Dedeoğlu, Bekir Bora
;
Balikçioglu, Sevgi
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1728-1748
Persistent link: https://www.econbiz.de/10011477056
Saved in:
7
Differences in service quality perceptions of stakeholders in the hotel industry
Dedeoğlu, Bekir Bora
;
Demirer, Halil
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 130-146
Persistent link: https://www.econbiz.de/10010516494
Saved in:
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