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~person:"Dwivedi, Yogesh Kumar"
~person:"Herrmann, Andreas"
~person:"Mattila, Anna S."
~subject:"Quality management"
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Quality management
Beziehungsmarketing
101
Relationship marketing
101
Consumer behaviour
53
Konsumentenverhalten
53
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
23
Service quality
23
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23
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17
Germany
17
Beschwerdemanagement
12
Complaint management
12
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9
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9
Produktmanagement
9
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9
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8
Qualitätsmanagement
8
Social Web
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Social web
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Dwivedi, Yogesh Kumar
Herrmann, Andreas
Mattila, Anna S.
Bruhn, Manfred
14
Töpfer, Armin
5
Payne, Adrian
4
Smith, Alan D.
4
Stauss, Bernd
4
Choi, Beom Joon
3
Dietrich, Martin
3
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3
Görgmaier, Dietmar
3
Haber, Nicolas
3
Huber, Frank
3
Masudin, Ilyas
3
Mysen, Tore
3
Restuputri, Dian Palupi
3
Shahin, Arash
3
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3
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2
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2
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2
Bürsner, Simone
2
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2
Carvalho, Raíssa Souto Maior Corrêa de
2
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2
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2
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2
Erkul, Muratcan
2
Fröhling, Oliver
2
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2
Giovanis, Apostolos
2
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2
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Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of Indian culture and business management
1
Journal of retailing and consumer services
1
Marketing in kleinen und mittleren Unternehmen
1
The international journal of logistics management
1
Zeitschrift für Planung : ZP
1
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ECONIS (ZBW)
8
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1
Exploring relationships between service quality dimensions and customers satisfaction : empirical study in context to Indian logistics service providers
Gupta, Anchal
;
Singh, Rajesh K.
;
Mathiyazhagan, Maathai K.
- In:
The international journal of logistics management
34
(
2023
)
6
,
pp. 1858-1889
Persistent link: https://www.econbiz.de/10014484452
Saved in:
2
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
3
How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu
;
Simintiras, Antonis C.
;
Dwivedi, Yogesh …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 214-221
Persistent link: https://www.econbiz.de/10011904399
Saved in:
4
Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter
;
Kumar, Vinod
;
Dwivedi, Yogesh Kumar
- In:
International journal of Indian culture and business …
8
(
2014
)
1
,
pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
Saved in:
5
Qualitätsmanagement von Dienstleistungen in kleinen und mittleren Unternehmen
Herrmann, Andreas
;
Vollmer, Ingrid
- In:
Marketing in kleinen und mittleren Unternehmen
,
(pp. 341-354)
.
2000
Persistent link: https://www.econbiz.de/10001512046
Saved in:
6
Kundenorientierte Produktgestaltung
Hertel, Günter
;
Virt, Wilfried
;
Huber, Frank
;
Akao, Yōji
-
2000
Persistent link: https://www.econbiz.de/10001463917
Saved in:
7
Marktorientiertes Qualitätsmanagement - das Beispiel der Deutschen Bahn AG
Herrmann, Andreas
- In:
Zeitschrift für Planung : ZP
9
(
1998
)
2
,
pp. 181-198
Persistent link: https://www.econbiz.de/10001245887
Saved in:
8
From value-orientated quality improvement to customer satisfaction : a case study for passenger cars
Herrmann, Andreas
- In:
Customer retention in the automotive industry : …
,
(pp. 93-115)
.
1997
Persistent link: https://www.econbiz.de/10001299164
Saved in:
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