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~person:"Epple, Manfred H."
~person:"Hung, Kam"
~subject:"Finanzdienstleistung"
~subject:"Selbstbedienung"
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Finanzdienstleistung
Selbstbedienung
China
4
Hotel industry
4
Hotellerie
4
Self-service
4
Bank
3
Consumer behaviour
3
Konsumentenverhalten
3
Self-service technology
3
Absatz
2
Austria
2
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Bankmarketing
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2
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2
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Comparison
1
Customer experience
1
Customer satisfaction
1
Dienstleistungssektor
1
Einführung
1
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1
Hotel
1
Human services
1
Implementation
1
Innovation adoption
1
Innovation diffusion
1
Innovationsakzeptanz
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Innovationsdiffusion
1
Kundenzufriedenheit
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Multilevel research
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Epple, Manfred H.
Hung, Kam
Collier, Joel E.
8
Kaushik, Arun Kumar
6
Mattila, Anna S.
6
Boslau, Madlen
5
Rahman, Zillur
5
Wang, Cheng
5
Cranage, David A.
4
Kaufer, Erich
4
Lee, Hyun-joo
4
Liu, Chun
4
Robertson, Nichola
4
Salomann, Harald
4
Streukens, Sandra
4
Artis, Andrew B.
3
Dwivedi, Yogesh Kumar
3
Fleming, David E.
3
Gelbrich, Katja
3
Gleitsmann, Sinje
3
Greipl, Erich
3
Guttzeit, Mandy
3
Gössinger, Ralf
3
Harris, Jennifer
3
Hartwig, Michaela
3
Kaulvers, Stephan-Andreas
3
Kelly, Petranka
3
Kishore, Krishna
3
Lawlor, Jennifer
3
Lee, Hyun-Joo
3
Lin, Jiun-sheng Chris
3
Meuter, Matthew L.
3
Meyer, Anton
3
Nieschlag, Robert
3
Patterson, Paul G.
3
Pezoldt, Kerstin
3
Rajagopal
3
Roschk, Holger
3
Scherer, Anne
3
Sequeira, A. H.
3
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Europäische Hochschulschriften / 5
3
Journal of hospitality marketing & management
2
Information technology & tourism
1
International journal of hospitality management
1
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ECONIS (ZBW)
6
USB Cologne (EcoSocSci)
1
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Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
2
A multilevel study on preferences for self-service technology versus human staff : insights from hotels in China
Liu, Chun
;
Hung, Kam
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495083
Saved in:
3
A comparative study of self-service technology with service employees : a qualitative analysis of hotels in China
Liu, Chun
;
Hung, Kam
- In:
Information technology & tourism
22
(
2020
)
1
,
pp. 33-52
Persistent link: https://www.econbiz.de/10012226359
Saved in:
4
Determinants of self-service technology adoption and implementation in hotels : the case of China
Liu, Chun
;
Hung, Kam
;
Wang, Dan
;
Wang, Sha
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 636-661
Persistent link: https://www.econbiz.de/10012256159
Saved in:
5
Die Kundenselbstbedienung im Marketing der Kreditinstitute : Veränderungserfordernisse u. Veränderungsmöglichkeiten durch d. Einsatz neuer Technologien
Epple, Manfred H.
-
1987
Persistent link: https://www.econbiz.de/10000732595
Saved in:
6
Die Kundenselbstbedienung im Marketing der Kreditinstitute : Veränderungserfordernisse u. Veränderungsmöglichkeiten durch d. Einsatz neuer Technologien
Epple, Manfred H.
-
1987
Persistent link: https://www.econbiz.de/10004059400
Saved in:
7
Die Kundenselbstbedienung im Marketing der Kreditinstitute : Veränderungserfordernisse u. Veränderungsmöglichkeiten durch d. Einsatz neuer Technologien
Epple, Manfred H.
-
1987
Persistent link: https://www.econbiz.de/10012700296
Saved in:
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