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~person:"Evanschitzky, Heiner"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"USA"
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Search: subject:"Switching behaviour"
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Customer satisfaction
USA
Beziehungsmarketing
4
Consumer behaviour
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Relationship marketing
4
Switching behaviour
4
Switching costs
4
Wechselverhalten
4
B-to-B-Marketing
1
Business-to-business marketing
1
Buyer-seller relationships
1
Customer relationships
1
Customer retention management
1
Dienstleistungsqualität
1
Einzelhandel
1
Hierarchical linear modeling
1
Hierarchical regression
1
Lieferantenmanagement
1
Loyalty
1
Meta-Analyse
1
Meta-analysis
1
Mixed-method approach
1
Prospect Theory
1
Prospect theory
1
Purchase behavior
1
Relational switching costs
1
Repurchase behavior
1
Retail trade
1
Service characteristics
1
Service quality
1
Service retailing
1
Supplier relationship management
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Evanschitzky, Heiner
Blut, Markus
5
Bang, Nguyen
3
Calem, Paul Seth
3
Collin-Dufresne, Pierre
3
Cutler, David M.
3
Daniel, Kent
3
Gordy, Michael B.
3
Ioannou, Ioannis
3
Lincoln, Bryan
3
Marimuthu, Malliga
3
Mester, Loretta J.
3
Monarch, Ryan
3
Mortimer, Julie Holland
3
Mortimer, Richard
3
Sağlam, Mehmet
3
Stan, Valentina
3
Viard, V. Brian
3
Vincent, Nicolas
3
Zeckhauser, Richard
3
Ahmed, Masood
2
Ali, Mazhar
2
Castro, Ignacio
2
Chih, Wen-hai
2
Chuah, Stephanie Hui-wen
2
Ericson, Keith M. Marzilli
2
Hartmann, Wesley R.
2
Heiss, Florian
2
Honka, Elisabeth
2
Hsu, Li-chun
2
Kleshchelski, Isaac
2
Kolos, Krisztina
2
Kowalski, Amanda E.
2
McFadden, Daniel
2
Mittal, Vikas
2
Mutum, Dilip S.
2
Nagengast, Liane
2
Polyakova, Maria
2
Samudro, Andreas
2
Shcherbakov, Oleksandr
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Journal of retailing
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
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Strengthening the satisfaction loyalty link : the role of relational switching costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
2
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
3
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
4
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
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