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~person:"Evanschitzky, Heiner"
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
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Search: subject:"Management"
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Customer satisfaction
Relationship marketing
Beziehungsmarketing
28
Deutschland
16
Consumer behaviour
15
Konsumentenverhalten
15
Germany
14
Kundenzufriedenheit
14
Lieferantenmanagement
9
Supplier relationship management
9
Brand management
6
Bundling strategy
6
Business network
6
Dienstleistungsqualität
6
Leistungsbündel
6
Management
6
Markenführung
6
Service quality
6
Unternehmensnetzwerk
6
Beschwerdemanagement
5
Complaint management
5
Dienstleistungssektor
5
Erfolgsfaktor
5
Netzwerkmanagement
5
B-to-B-Marketing
4
Business-to-business marketing
4
Service industry
4
Switching behaviour
4
Switching costs
4
Vertrieb
4
Wechselverhalten
4
Wettbewerbsstrategie
4
Arbeitszufriedenheit
3
Dienstleistung
3
Dienstleistungsbetrieb
3
Dienstleistungsmarketing
3
Franchising
3
Internationaler Vergleich
3
Job satisfaction
3
Marketing
3
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8
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1
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Article
30
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1
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23
Aufsatz in Zeitschrift
23
Aufsatz im Buch
7
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7
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English
20
German
11
Author
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Evanschitzky, Heiner
Homburg, Christian
115
Bruhn, Manfred
112
Kumar, V.
81
Han, Heesup
62
Huber, Frank
60
Verhoef, Peter C.
56
Herrmann, Andreas
51
Bauer, Hans H.
49
Stauss, Bernd
48
Mattila, Anna S.
47
Hollebeek, Linda D.
46
Piller, Frank T.
46
Krafft, Manfred
43
Gil Saura, Irene
41
Svensson, Göran
41
Palmatier, Robert W.
40
Mittal, Vikas
37
Hippner, Hajo
34
Wiedmann, Klaus-Peter
34
Prentice, Catherine
33
Smith, Alan D.
33
Stock-Homburg, Ruth
33
Töpfer, Armin
33
Wilde, Klaus D.
33
Grewal, Dhruv
32
Thaichon, Park
32
Van den Poel, Dirk
32
Loureiro, Sandra Maria Correia
31
Helmke, Stefan
30
Matzler, Kurt
30
Neslin, Scott A.
30
Reichwald, Ralf
30
Agnihotri, Raj
29
Walsh, Gianfranco
29
Georgi, Dominik
28
Reinartz, Werner J.
28
Wangenheim, Florian von
28
Aksoy, Lerzan
27
Eggert, Andreas
27
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Journal of business research : JBR
3
Journal of retailing
3
Journal of marketing
2
Journal of service research : JSR
2
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Internationaler Vertrieb : Grundlagen, Konzepte und Best Practices für Erfolg im globalen Geschäft ; [... fand am 11. März 2011 im Audimax der Nordakademie in Elmshorn die zweite "Sales Convention" unter dem Motto "Internationaler Vertrieb - Global Player oder Local Hero" statt]
1
Journal of business economics : JBE
1
Journal of management
1
Journal of marketing management : MM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
Kundenmanagement
1
Marketing letters : a journal of research in marketing
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
SpringerLink / Bücher
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
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ECONIS (ZBW)
31
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1
Transcending reality : introducing mental time travel experiences and their ability to influence brand outcomes
Barhorst, Jennifer Brannon
;
McLean, Graeme J.
;
Krey, Nina
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014304064
Saved in:
2
Strengthening the satisfaction loyalty link : the role of relational switching costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
3
Transformational leadership, high-performance work system consensus, and customer satisfaction
Weller, Ingo
;
Süß, Julian
;
Evanschitzky, Heiner
; …
- In:
Journal of management
46
(
2020
)
8
,
pp. 1469-1497
Persistent link: https://www.econbiz.de/10012310208
Saved in:
4
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
5
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
6
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
7
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
8
Customer inspiration : conceptualization, scale development, and validation
Böttger, Tim
;
Rudolph, Thomas
;
Evanschitzky, Heiner
; …
- In:
Journal of marketing
81
(
2017
)
6
,
pp. 116-131
Persistent link: https://www.econbiz.de/10011776901
Saved in:
9
Mood regulation, customer participation, and customer value creation in hospitality services
Taheri, Babak
;
Coelho, Filipe
;
Sousa, Carlos M. P.
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3063-3081
Persistent link: https://www.econbiz.de/10011804932
Saved in:
10
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
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