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~person:"Fürst, Andreas"
~person:"Iglesias Argu͏̈elles, Víctor"
~subject:"Market research"
~subject:"Spanien"
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Spanien
Beschwerdemanagement
17
Complaint management
17
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8
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Customer satisfaction
7
Deutschland
7
Germany
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Fürst, Andreas
Iglesias Argu͏̈elles, Víctor
Vázquez Casielles, Rodolfo
6
Garín-Muñoz, Teresa
3
Gijón, Covadonga
3
López, Rafael
3
Pérez Amaral, Teodosio
3
Varela Neira, Concepción
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Homburg, Christian
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Die Betriebswirtschaft : DBW
1
Journal of financial services marketing : JFSM
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
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1
Explaining customer satisfaction with complaint handling
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
2
,
pp. 88-112
Persistent link: https://www.econbiz.de/10008696425
Saved in:
2
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
3
Beschwerdeverhalten und Beschwerdemanagement : eine Bestandsaufnahme der Forschung und Agenda für die Zukunft
Homburg, Christian
;
Fürst, Andreas
- In:
Die Betriebswirtschaft : DBW
67
(
2007
)
1
,
pp. 41-74
Persistent link: https://www.econbiz.de/10003412550
Saved in:
4
Beschwerdeverhalten und Beschwerdemanagement : eine Bestandsaufnahme der Forschung und Agenda für die Zukunft
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003371975
Saved in:
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