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~person:"Figlio, David N."
~person:"Rockoff, Jonah E."
~person:"Witell, Lars"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
39
Service quality
39
Lehrkräfte
11
Teaching profession
11
USA
11
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11
School
10
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10
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39
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Figlio, David N.
Rockoff, Jonah E.
Witell, Lars
Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
21
Sparks, Beverley
21
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Hanushek, Eric Alan
18
Wong, IpKin Anthony
18
Jang, Soocheong
17
Marimon, Frederic
17
Zhang, Min
17
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Gil Saura, Irene
15
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Patterson, Paul G.
14
Qu, Hailin
14
Quick, Reiner
14
Amin, Muslim
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Park, Jungkun
13
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The American economic review
6
Journal of service management
5
Journal of public economics
4
Journal of business research : JBR
3
International journal of quality and service sciences
2
National tax journal
2
The TQM journal : the international review of organizational improvement
2
American economic journal : a journal of the American Economic Association
1
Annual review of economics
1
Economics letters
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German economic review
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Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Journal of urban economics
1
NBER reporter online
1
Research in labor economics
1
The journal of economic perspectives : EP ; a journal of the American Economic Association
1
The journal of services marketing
1
Total quality management & business excellence
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
39
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1
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10
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39
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date (oldest first)
1
Academic mobility in US public schools : evidence from nearly 3 million students
Austin, Wes
;
Figlio, David N.
;
Goldhaber, Daniel D.
; …
- In:
Journal of public economics
228
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014543758
Saved in:
2
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
5
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
6
Teacher applicant hiring and teacher performance : evidence from DC public schools
Jacob, Brian Aaron
;
Rockoff, Jonah E.
;
Taylor, Eric S.
; …
- In:
Journal of public economics
166
(
2018
),
pp. 81-97
Persistent link: https://www.econbiz.de/10012035923
Saved in:
7
School accountability and teacher mobility
Li, Feng
;
Figlio, David N.
;
Sass, Tim Roger
- In:
Journal of urban economics
103
(
2018
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012040694
Saved in:
8
Measuring the impacts of teachers : comment
Rothstein, Jesse
- In:
The American economic review
107
(
2017
)
6
,
pp. 1656-1684
Persistent link: https://www.econbiz.de/10011701268
Saved in:
9
Measuring the impacts of teachers : reply
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
107
(
2017
)
6
,
pp. 1685-1717
Persistent link: https://www.econbiz.de/10011701272
Saved in:
10
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
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