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~person:"Folse, Judith Anne Garretson"
~person:"Herter, Márcia Maurer"
~person:"Qu, Hailin"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Search: subject_exact:"Einfühlungsvermögen"
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Beziehungsmarketing
Customer satisfaction
Emotion
22
Consumer behaviour
15
Konsumentenverhalten
15
Relationship marketing
11
Kundenzufriedenheit
9
Dienstleistungsqualität
5
Service quality
5
Arbeitsverhalten
4
Arbeitszufriedenheit
4
Customer service
4
Emotions
4
Job satisfaction
4
Kundenservice
4
Work behaviour
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Einzelhandel
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Gratitude
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Retail trade
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Advertising effects
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Beschwerdemanagement
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Complaint management
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Construal level
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Gastronomie
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Gesundheit
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Meta-Analyse
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Mobilkommunikation
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Restaurant industry
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Salespeople
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Satisfaction
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Service recovery
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Social behaviour
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Soziales Verhalten
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Folse, Judith Anne Garretson
Herter, Márcia Maurer
Qu, Hailin
Han, Heesup
14
Prayag, Girish
7
Vázquez Casielles, Rodolfo
7
Bagozzi, Richard P.
6
Barnes, Donald C.
6
Chebat, Jean-Charles
6
Hosany, Sameer
6
Hyun, Sunghyup Sean
6
Ladhari, Riadh
6
Mattila, Anna S.
6
Ahn, Jiseon
5
Babin, Barry J.
5
Hanks, Lydia
5
Hur, Won-Moo
5
Lee, Choong-Ki
5
Loureiro, Sandra Maria Correia
5
Medler-Liraz, Hana
5
Moon, Tae Won
5
Ribeiro, Manuel Alector
5
Rust, Roland T.
5
Vinh Van Thai
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Bock, Dora E.
4
Cai, Ruiying
4
Du, Jiangang
4
Fan, Xiucheng
4
Groth, Markus
4
Huan, Tzung-cheng
4
Hussain, Khalid
4
Jani, Dev
4
Junaid, Muhammad
4
Kemp, Elyria
4
Koenig-Lewis, Nicole
4
Lee, Lindsey
4
Madera, Juan M.
4
Miao, Li
4
Palmer, Adrian
4
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International journal of hospitality management
3
Journal of business research : JBR
3
International journal of retail & distribution management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
The Cornell hospitality quarterly
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
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ECONIS (ZBW)
15
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1
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1
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
2
Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Qu, Hailin
- In:
The Cornell hospitality quarterly
63
(
2022
)
3
,
pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
Saved in:
3
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
4
Examining the effects of mutual information sharing and relationship empathy : a social penetration theory perspective
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
Journal of business research : JBR
109
(
2020
),
pp. 375-384
Persistent link: https://www.econbiz.de/10012238083
Saved in:
5
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi
;
Qu, Hailin
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Saved in:
6
The formation of sub-brand love and corporate brand love in hotel brand portfolios
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
- In:
International journal of hospitality management
77
(
2019
),
pp. 375-384
Persistent link: https://www.econbiz.de/10011988651
Saved in:
7
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
8
Gratitude in buyer-seller relationships : a dyadic investigation
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
3
,
pp. 250-267
Persistent link: https://www.econbiz.de/10011753793
Saved in:
9
The mediating role of consumption emotions
Song, Jahyun
;
Qu, Hailin
- In:
International journal of hospitality management
66
(
2017
),
pp. 66-76
Persistent link: https://www.econbiz.de/10011810941
Saved in:
10
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
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