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~person:"Fong, Lawrence Hoc Nang"
~person:"Hung, Kam"
~person:"So, Kevin Kam Fung"
~subject:"Hotel industry"
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Hotel industry
Dienstleistungsqualität
24
Service quality
24
Customer satisfaction
14
Kundenzufriedenheit
14
Consumer behaviour
13
Konsumentenverhalten
13
Hotellerie
11
Beziehungsmarketing
7
Relationship marketing
7
China
5
Tourism
4
Tourism industry
4
Tourismus
4
Tourismuswirtschaft
4
Beschwerdemanagement
3
Brand image
3
Brand management
3
Complaint management
3
Gastgewerbe
3
Hospitality
3
Hospitality industry
3
Markenführung
3
Markenimage
3
Service failure
3
Service recovery
3
Technischer Fortschritt
3
Technological change
3
Airline
2
Behavioral intentions
2
Brand loyalty
2
Comparison
2
Confidence
2
Customer service
2
Dienstleistungssektor
2
E-commerce
2
Electronic Commerce
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Fluggesellschaft
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Gambling
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11
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11
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English
11
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Fong, Lawrence Hoc Nang
Hung, Kam
So, Kevin Kam Fung
Han, Heesup
15
Karatepe, Osman M.
8
Torres, Edwin N.
8
Shahin, Arash
7
Dabestani, Reza
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Caber, Meltem
5
Shirouyehzad, Hadi
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Butters, R. Andrew
4
Cobanoglu, Cihan
4
Daskin, Mustafa
4
Hubbard, Thomas N.
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Mattila, Anna S.
4
Park, Jungkun
4
Xu, Xun
4
Ariffin, Ahmad Azmi M.
3
Cham Tat Huei
3
Chen, Chiang-ming
3
Chen, Yong
3
Choi, Hyeyoon
3
Dedeoğlu, Bekir Bora
3
Fongsuwan, Wanno
3
Gao, Baojun
3
Grobelna, Aleksandra
3
Huan, Tzung-cheng
3
Kim, Jong Min
3
Kuo, Chun-min
3
Ladhari, Riadh
3
Lee, Seonjeong
3
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International journal of hospitality management
3
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Tourism management : research, policies, practice
2
Information technology & tourism
1
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
11
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1
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
2
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
3
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
4
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
5
A comparative study of self-service technology with service employees : a qualitative analysis of hotels in China
Liu, Chun
;
Hung, Kam
- In:
Information technology & tourism
22
(
2020
)
1
,
pp. 33-52
Persistent link: https://www.econbiz.de/10012226359
Saved in:
6
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
7
Understanding the normative expectations of customers toward Buddhism-themed hotels : a revisit of service quality
Hung, Kam
;
Wang, Sha
;
Tang, Chaohua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1409-1441
Persistent link: https://www.econbiz.de/10011473834
Saved in:
8
Impact of hotel website quality on online booking intentions : eTrust as a mediator
Wang, Liang
;
Law, Chun Hung Roberts
;
Denizci Guillet, Basak
- In:
International journal of hospitality management
47
(
2015
),
pp. 108-115
Persistent link: https://www.econbiz.de/10011312540
Saved in:
9
The influence of service brand orientation on hotel employees' attitude and behaviors in China
King, Ceridwyn
;
So, Kevin Kam Fung
;
Grace, Debra
- In:
International journal of hospitality management
34
(
2013
),
pp. 172-180
Persistent link: https://www.econbiz.de/10009766712
Saved in:
10
The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Browning, Victoria
;
So, Kevin Kam Fung
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 23-40
Persistent link: https://www.econbiz.de/10009744655
Saved in:
1
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