//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Francis, Jere R."
~person:"Mattila, Anna S."
~person:"Wong, IpKin Anthony"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Qualität von Dienstleistungen"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
62
Service quality
62
Customer satisfaction
36
Kundenzufriedenheit
36
Consumer behaviour
32
Konsumentenverhalten
32
Beziehungsmarketing
23
Relationship marketing
23
Beschwerdemanagement
18
Complaint management
18
Financial audit
8
Gambling
8
Gastronomie
8
Glücksspiel
8
Restaurant industry
8
Wirtschaftsprüfung
8
Customer service
7
Kundenservice
7
Gastgewerbe
4
Hospitality industry
4
Hotel industry
4
Hotellerie
4
USA
4
United States
4
service recovery
4
Brand image
3
China
3
Dienstleistungssektor
3
Gender
3
Geschlecht
3
Kundenbindungsprogramm
3
Loyalty program
3
Macau
3
Markenimage
3
Selbstbedienung
3
Self-service
3
Service failure
3
Service industry
3
Service recovery
3
Viral marketing
3
more ...
less ...
Online availability
All
Undetermined
31
Type of publication
All
Article
62
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
62
Arbeitspapier
1
Aufsatz im Buch
1
Book section
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
more ...
less ...
Language
All
English
62
Author
All
Francis, Jere R.
Mattila, Anna S.
Wong, IpKin Anthony
Han, Heesup
42
Prybutok, Victor R.
39
Prentice, Catherine
32
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
20
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Witell, Lars
18
Hanushek, Eric Alan
17
Jang, Soocheong
17
Marimon, Frederic
17
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Zhang, Min
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Quach, Sara
13
Raman, Krishnamurthy K.
13
So, Kevin Kam Fung
13
Sreejesh, S.
13
more ...
less ...
Published in...
All
International journal of hospitality management
16
Journal of business research : JBR
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of travel and tourism marketing
4
The accounting review : a publication of the American Accounting Association
3
The journal of services marketing
3
Auditing : a journal of practice & theory
2
Journal of service research
2
Services marketing quarterly
2
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
1
Cornell hospitality quarterly : CQ
1
International journal of retail & distribution management
1
Journal of accounting, auditing & finance : JAAF
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of retailing
1
Journal of service management
1
Marketing intelligence & planning
1
The British accounting review : the journal of the British Accounting Association
1
The Cornell hospitality quarterly
1
more ...
less ...
Source
All
ECONIS (ZBW)
62
Showing
1
-
10
of
62
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang
;
Li, Nao
;
Law, Chun Hung Roberts
;
Huang, …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440006
Saved in:
2
Do high-quality auditors improve non-GAAP reporting?
Feng, Zhuoan
;
Francis, Jere R.
;
Shan, Yaowen
;
Taylor, …
- In:
The accounting review : a publication of the American …
98
(
2023
)
1
,
pp. 215-250
Persistent link: https://www.econbiz.de/10014234223
Saved in:
3
Going big, going small : a perspective on strategies for researching audit quality
Francis, Jere R.
- In:
The British accounting review : the journal of the …
55
(
2023
)
2
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014284662
Saved in:
4
Would you like to add a gratuity? : when explicit requests hamper tipping
Dyussembayeva, Shynar
;
Viglia, Giampaolo
;
Nieto-Garcia, …
- In:
Journal of business research : JBR
139
(
2022
),
pp. 908-917
Persistent link: https://www.econbiz.de/10013194295
Saved in:
5
The relative importance of auditor characteristics versus client factors in explaining audit quality
Cameran, Mara
;
Campa, Domenico
;
Francis, Jere R.
- In:
Journal of accounting, auditing & finance : JAAF
37
(
2022
)
4
,
pp. 751-776
Persistent link: https://www.econbiz.de/10013389060
Saved in:
6
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
7
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
8
Touch versus tech in service encounters
Fan, Alei
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
62
(
2021
)
4
,
pp. 468-481
Persistent link: https://www.econbiz.de/10012624036
Saved in:
9
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
10
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->