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~person:"Frank, Björn"
~person:"Lee, Choong-Ki"
~person:"Wieseke, Jan"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
51
Kundenzufriedenheit
48
Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
18
Konsumentenverhalten
18
Service quality
12
Japan
8
South Korea
8
Südkorea
8
Arbeitszufriedenheit
7
Deutschland
7
Emotion
7
Germany
7
Job satisfaction
7
Big event
6
Confidence
6
Customer loyalty
6
Großveranstaltung
6
Holiday behaviour
6
Urlaubsverhalten
6
Vertrauen
6
Brand image
5
China
5
Markenimage
5
Employee retention
4
Mitarbeiterbindung
4
Public brand image
4
Salespeople
4
USA
4
United States
4
Verkaufspersonal
4
customer satisfaction
4
Anlageberatung
3
Erfolgsfaktor
3
Financial advisors
3
Financial analysis
3
Finanzanalyse
3
Geschäftswert
3
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12
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12
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English
12
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Frank, Björn
Lee, Choong-Ki
Wieseke, Jan
Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
Shahin, Arash
14
McColl-Kennedy, Janet R.
13
Söderlund, Magnus
13
Bilgihan, Anil
12
Grégoire, Yany
11
Gustafsson, Anders
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gursoy, Dogan
8
Klaus, Philipp
8
Marimon, Frederic
8
Miao, Li
8
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Journal of travel and tourism marketing
4
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Total quality management & business excellence
1
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ECONIS (ZBW)
12
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1
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
Saved in:
2
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
3
Factors affecting international event visitors' behavioral intentions : the moderating role of attachment avoidance
Kim, Myung-Ja
;
Lee, Choong-Ki
;
Petrick, James F.
;
Hahn, …
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1027-1042
Persistent link: https://www.econbiz.de/10011941836
Saved in:
4
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
5
Identifying antecedents and outcomes of festival satisfaction : the case of a cosmetics & beauty expo
Song, Hak-jun
;
Bae, So Young
;
Lee, Choong-Ki
- In:
International journal of contemporary hospitality management
29
(
2017
)
3
,
pp. 947-965
Persistent link: https://www.econbiz.de/10011702103
Saved in:
6
Determining the attributes of casino customer satisfaction : applying impact-range performance and asymmetry analyses
Back, Ki-Joon
;
Lee, Choong-Ki
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 747-760
Persistent link: https://www.econbiz.de/10011387027
Saved in:
7
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
8
Investigating relationships among festival quality, satisfaction, trust, and support : the case of an oriental medicine festival
Song, Hak-jun
;
Lee, Choong-Ki
;
Kim, Myungja
;
Bendle, …
- In:
Journal of travel and tourism marketing
31
(
2014
)
1/2
,
pp. 211-228
Persistent link: https://www.econbiz.de/10010361782
Saved in:
9
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
10
How do Asia's two most important consumer markets differ? : Japanese–Chinese differences in customer satisfaction and its formation
Frank, Björn
;
Abulaiti, Gulimire
;
Torrico, Boris Herbas
; …
- In:
Journal of business research : JBR
66
(
2013
)
12
,
pp. 2397-2405
Persistent link: https://www.econbiz.de/10010209687
Saved in:
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