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~person:"Frank, Björn"
~person:"Lee, Choong-Ki"
~person:"Wieseke, Jan"
~subject:"United States"
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United States
Customer satisfaction
51
Kundenzufriedenheit
48
Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
18
Konsumentenverhalten
18
Dienstleistungsqualität
12
Service quality
12
Japan
8
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Südkorea
8
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Deutschland
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Germany
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Job satisfaction
7
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6
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6
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6
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Markenimage
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Employee retention
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customer satisfaction
4
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Frank, Björn
Lee, Choong-Ki
Wieseke, Jan
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
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Kim, Wansoo
4
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4
McFadden, Kathleen L.
4
Naumann, Earl
4
Blankson, Charles
3
Botti, Simona
3
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3
Gowen, Charles, III.
3
Gómez, Miguel I.
3
Homburg, Christian
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Luo, Xueming
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Williams, Paul
3
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2
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2
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2
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2
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2
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2
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2
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International journal of business environment : IJBE
1
Journal of marketing
1
Journal of marketing research : JMR
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
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ECONIS (ZBW)
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1
Engaging customers in coproduction processes : how value-enhancing and intensity-reducing communication strategies mitigate the negative effects of coproduction intensity
Haumann, Till
;
Güntürkün, Pascal
;
Schons, Laura Marie
; …
- In:
Journal of marketing
79
(
2015
)
6
,
pp. 17-33
Persistent link: https://www.econbiz.de/10011410742
Saved in:
2
Customer satisfaction, analyst stock recommendations, and firm value
Luo, Xueming
;
Homburg, Christian
;
Wieseke, Jan
- In:
Journal of marketing research : JMR
47
(
2010
)
6
,
pp. 1041-1058
Persistent link: https://www.econbiz.de/10008796563
Saved in:
3
Customer satisfaction, analyst stock recommendations, and firm value
Luo, Xueming
;
Homburg, Christian
;
Wieseke, Jan
-
2009
Persistent link: https://www.econbiz.de/10003932795
Saved in:
4
Economic influences on customer satisfaction : an international comparison
Frank, Björn
;
Enkawa, Takao
- In:
International journal of business environment : IJBE
2
(
2008/09
)
3
,
pp. 336-355
Persistent link: https://www.econbiz.de/10003849635
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