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~person:"Friend, Scott B."
~subject:"Customer service"
~subject:"Dienstleistungsqualität"
~subject:"Leistungsmotivation"
~subject:"United States"
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Customer service
Dienstleistungsqualität
Leistungsmotivation
United States
Salespeople
20
Verkaufspersonal
20
Selling
10
Verkauf
10
Arbeitszufriedenheit
4
Beziehungsmarketing
4
Job satisfaction
4
Relationship marketing
4
B-to-B-Marketing
3
Business-to-business marketing
3
Measurement
3
Messung
3
sales and sales management
3
Absatz
2
Cost management
2
Führungskräfte
2
Kostenmanagement
2
Lieferantenmanagement
2
Managers
2
Physical distribution
2
Sales
2
Sales failure
2
Sales force management
2
Sales performance
2
Sales promotion
2
Satisfaction
2
Supplier relationship management
2
Survey
2
USA
2
Verkaufsförderung
2
Vertrieb
2
Work motivation
2
Zufriedenheit
2
Adaptive selling
1
Arbeitsleistung
1
Arbeitsmobilität
1
Arbeitspsychologie
1
Betriebliche Wertschöpfung
1
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Friend, Scott B.
Rapp, Adam
9
Mallin, Michael L.
8
Ahearne, Michael
6
Hughes, Douglas E.
6
Malshe, Avinash
6
Pullins, Ellen
6
Brown, Tom
5
Evans, Kenneth R.
5
Johnson, Jeff S.
5
Lam, Son K.
5
Yoo, Jaewon
5
Bachrach, Daniel G.
4
Baker, Thomas L.
4
Flaherty, Karen E.
4
Lee, Nick
4
Mengüç, Bülent
4
Plouffe, Christopher R.
4
Udayana, Ida Bagus Nyoman
4
Zablah, Alex R.
4
Agnihotri, Raj
3
Ahmad, Bilal
3
Akhtar, Nadeem
3
Arndt, Aaron D.
3
Auh, Seigyoung
3
Babakus, Emin
3
Bande, Belén
3
Barnes, Donald C.
3
Boukis, Achilleas
3
Chaker, Nawar N.
3
Deeter-Schmelz, Dawn R.
3
Delpechitre, Duleep
3
Farida, Naili
3
Fernández-Ferrín, Pilar
3
Fichtel, Sina
3
Futrell, Charles M.
3
Gabler, Colin B.
3
Good, Valerie
3
Jaramillo, Fernando
3
Lambert, Brian
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The journal of personal selling & sales management : JPSSM
3
Journal of business research : JBR
1
Journal of marketing theory and practice
1
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ECONIS (ZBW)
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1
How and should firms motivate salesperson effort across a multi-brand portfolio?
Mullins, Ryan
;
Swain, Scott
;
Friend, Scott B.
- In:
Journal of business research : JBR
158
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014281043
Saved in:
2
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
3
Positive psychology in sales : integrating psychological capital
Friend, Scott B.
;
Johnson, Jeff S.
;
Luthans, Fred
; …
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10011532829
Saved in:
4
Levels of analysis and sources of data in sales research : a multilevel-multisource review
Johnson, Jeff S.
;
Friend, Scott B.
;
Horn, Bradley J.
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
1
,
pp. 70-86
Persistent link: https://www.econbiz.de/10010338154
Saved in:
5
Indsales model : a facet-level job satisfaction model among salespeople
Friend, Scott B.
;
Johnson, Jeff S.
;
Rutherford, Brian N.
; …
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
4
,
pp. 419-438
Persistent link: https://www.econbiz.de/10010248494
Saved in:
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