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~person:"Gil Saura, Irene"
~person:"Iyer, Pramod"
~person:"Sesé, F. Javier"
~subject:"Service quality"
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Service quality
Customer value
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Kundenwert
16
Beziehungsmarketing
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10
Kundenzufriedenheit
10
Consumer behaviour
8
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customer profitability
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Gil Saura, Irene
Iyer, Pramod
Sesé, F. Javier
Geruso, Michael
5
Prinz, Daniel
5
Gallarza, Martina G.
4
Layton, Timothy J.
4
Del Chiappa, Giacomo
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Guo, Lin
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Le Nguyen Hau
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Journal of consumer behaviour
1
Journal of retailing
1
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Journal of service research : JSR
1
Journal of strategic marketing
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Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
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1
Customer perceived quality of life in provider value cocreation : the mediating role of customer value cocreation and the moderating role of customer emotions
Islam, Shahidul
;
Nazlida Muhamad
;
Rokonuzzaman, Md
; …
- In:
Journal of consumer behaviour
23
(
2024
)
1
,
pp. 186-202
Persistent link: https://www.econbiz.de/10014468182
Saved in:
2
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
3
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
4
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
5
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
6
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
7
The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.
;
Gil Saura, Irene
;
Moreno, …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
Saved in:
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