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~person:"Gil Saura, Irene"
~person:"Sesé, F. Javier"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
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Kundenzufriedenheit
Service quality
Customer value
14
Kundenwert
14
Beziehungsmarketing
12
Relationship marketing
12
Customer satisfaction
9
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungsqualität
5
Betriebliche Wertschöpfung
3
Customer profitability
3
Value creation
3
Brand image
2
Brand management
2
CHAID
2
Einzelhandel
2
Financial services
2
Finanzdienstleistung
2
Markenführung
2
Markenimage
2
Perceived value
2
Retail trade
2
Satisfaction
2
Spain
2
Spanien
2
Tourism industry
2
Tourismuswirtschaft
2
Value dimensions
2
customer profitability
2
Bank
1
Bankgeschäft
1
Banking services
1
Beschwerdemanagement
1
Bibliometrics
1
Bibliometrie
1
Brand equity
1
Causal models
1
Cognition
1
Cognitive and affective satisfaction
1
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11
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11
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English
11
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Gil Saura, Irene
Sesé, F. Javier
Gallarza, Martina G.
7
Geruso, Michael
5
Prinz, Daniel
5
Del Chiappa, Giacomo
4
Layton, Timothy J.
4
Le Nguyen Hau
4
McColl-Kennedy, Janet R.
4
Al Haj Eid, Mohammad Badi’
3
Arteaga, Francisco
3
Dandis, Ala' Omar
3
Gligor, David M.
3
Guo, Lin
3
Itani, Omar S.
3
Matzler, Kurt
3
Mostafa Rasoolimanesh, S.
3
Pham Ngoc Thuy
3
Tang, Chuanyi
3
Vera, Jorge
3
Verhoef, Peter C.
3
Aflaki, Sam
2
Ahn, Jiseon
2
Al Nasser, Amjad
2
Arteaga-Moreno, Francisco
2
Bauer, Hans H.
2
Cambra-Fierro, Jesús
2
Chang, Hong-Sheng
2
Chen, Shu-Ching
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Cobelli, Nicola
2
Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Guth, Clemens
2
Hallikas, Jukka
2
Hammerschmidt, Maik
2
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International journal of hospitality management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of consumer behaviour : an international research review
1
Journal of retailing
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
Tourism review : the official journal of the AIEST
1
Universia business review : UBR
1
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ECONIS (ZBW)
11
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1
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
2
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
3
Customer value in tourism and hospitality : broadening dimensions and stretching the value-satisfaction-loyalty chain
Gallarza, Martina G.
;
Arteaga, Francisco
;
Gil Saura, Irene
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 254-268
Persistent link: https://www.econbiz.de/10012113007
Saved in:
4
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
5
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
6
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
7
"Are multichannel customers really more valuable? : an analysis of banking services"
Cambra-Fierro, Jesús
;
Kamakura, Wagner A.
; …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 208-212
Persistent link: https://www.econbiz.de/10011490894
Saved in:
8
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
9
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Saved in:
10
The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.
;
Gil Saura, Irene
;
Moreno, …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
Saved in:
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