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~person:"Gil Saura, Irene"
~person:"Sesé, F. Javier"
~subject:"Service quality"
~type_genre:"Article in journal"
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Search: subject_exact:"Customer value"
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Service quality
Customer value
13
Kundenwert
13
Beziehungsmarketing
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Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
7
Konsumentenverhalten
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Customer profitability
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Einzelhandel
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customer profitability
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Beschwerdemanagement
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Gil Saura, Irene
Sesé, F. Javier
Gallarza, Martina G.
4
Del Chiappa, Giacomo
3
Le Nguyen Hau
3
McColl-Kennedy, Janet R.
3
Pham Ngoc Thuy
3
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Chang, Hong-Sheng
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Cheung, Fung Yi Millissa
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Chon, Kaye
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Dandis, Ala' Omar
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Dedeoğlu, Bekir Bora
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Edvardsson, Bo
2
El-Adly, Mohammed Ismail
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Eriksson, Maria
2
Guo, Lin
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Hallikas, Jukka
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Hao, Fei
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Hasan, Abdulla Al-Towfiq
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Helkkula, Anu
2
Hogan, Suellen J.
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Hollebeek, Linda D.
2
Immonen, Mika
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Ingelsson, Pernilla
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Itani, Omar S.
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Iyer, Pramod
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Melero-Polo, Iguácel
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Mikkonen, Karri
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Nätti, Satu
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Ritala, Paavo
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Journal of retailing
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Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
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1
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
2
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
3
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
4
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
5
The quality-value-satisfaction-loyalty chain : relationships and impacts
Gallarza, Martina G.
;
Gil Saura, Irene
;
Moreno, …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009738872
Saved in:
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