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~person:"Gravelle, Hugh"
~person:"Jang, Soocheong"
~source:"econis"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Service quality"
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Konsumentenverhalten
Dienstleistungsqualität
52
Service quality
52
Großbritannien
18
United Kingdom
18
Consumer behaviour
17
Hospital
15
Krankenhaus
15
Competition
13
Wettbewerb
13
Beschwerdemanagement
10
Complaint management
10
Customer satisfaction
10
Gastronomie
10
Gesundheitswesen
10
Health care system
10
Kundenzufriedenheit
10
Restaurant industry
10
Gesundheitsversorgung
9
Health care
9
Patienten
9
Patients
9
Quality
9
Physicians
8
Product quality
8
Produktqualität
8
Ärzte
8
Beziehungsmarketing
6
Relationship marketing
6
USA
6
United States
6
Arzthonorar
5
Physician fees
5
Service recovery
5
Theorie
5
Theory
5
choice
5
quality
5
Australia
4
Australien
4
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Graue Literatur
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Working Paper
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English
17
Author
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Gravelle, Hugh
Jang, Soocheong
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Propper, Carol
11
Gursoy, Dogan
10
Gustafsson, Anders
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Woo Gon
7
Lee, Seonjeong
7
Lu, Lu
7
Schumann, Jan Hendrik
7
Wirtz, Jochen
7
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International journal of hospitality management
5
International journal of contemporary hospitality management
3
CHE research paper
2
Discussion paper / Centre for Economic Policy Research
1
Economic modelling
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
The economic journal : the journal of the Royal Economic Society
1
The journal of services marketing
1
Working papers / Centre for Market and Public Organisation
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ECONIS (ZBW)
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1
Does quality affect choice of family physician? : evidence from patients changing general practice without changing address
Empel, Giovanni van
;
Gravelle, Hugh
;
Santos, Rita
- In:
Economic modelling
126
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014463172
Saved in:
2
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
3
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
4
Do patients choose hospitals that improve their hedalth?
Gutacker, Nils
;
Luigi, Siciliani
;
Moscelli, Giuseppe
; …
-
2015
Persistent link: https://www.econbiz.de/10011387538
Saved in:
5
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
6
Does quality affect patients’ choice of doctor? : evidence from the UK
Santos, Rita
;
Gravelle, Hugh
;
Propper, Carol
-
2013
Persistent link: https://www.econbiz.de/10009778337
Saved in:
7
Does quality affect patients’ choice of doctor? : evidence from the UK
Santos, Rita
;
Gravelle, Hugh
;
Propper, Carol
-
2013
Persistent link: https://www.econbiz.de/10010203551
Saved in:
8
Does quality affect patients' choice of doctor? : evidence from England
Santos, Rita
;
Gravelle, Hugh
;
Propper, Carol
- In:
The economic journal : the journal of the Royal …
127
(
2017
)
600
,
pp. 445-494
Persistent link: https://www.econbiz.de/10011748978
Saved in:
9
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
10
What drives café customers to spread eWOM? : examining self-relevant value, quality value, and opinion leadership
Kim, DongHee
;
Jang, Soocheong
;
Adler, Howard
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 261-282
Persistent link: https://www.econbiz.de/10011300091
Saved in:
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