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~person:"Gravelle, Hugh"
~person:"Witell, Lars"
~subject:"Dienstleistungsqualität"
~subject:"Krankenhaus"
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Search: subject_exact:"Service quality"
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Dienstleistungsqualität
Krankenhaus
Service quality
53
Großbritannien
18
United Kingdom
18
Hospital
15
Competition
13
Wettbewerb
13
Gesundheitswesen
12
Health care
12
Health care system
12
Gesundheitsversorgung
11
Consumer behaviour
10
Konsumentenverhalten
10
Patienten
10
Patients
10
Product quality
9
Produktqualität
9
Quality
9
Physicians
8
Quality management
8
Qualitätsmanagement
8
Ärzte
8
Theorie
7
Theory
7
Beziehungsmarketing
6
Customer satisfaction
6
Kundenzufriedenheit
6
Relationship marketing
6
Arzthonorar
5
Physician fees
5
choice
5
quality
5
Australia
4
Australien
4
Choice
4
Customer integration
4
Customer service
4
Dienstleistungssektor
4
Kundenintegration
4
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Free
19
Undetermined
17
Type of publication
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Article
31
Book / Working Paper
22
Type of publication (narrower categories)
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Article in journal
32
Aufsatz in Zeitschrift
32
Arbeitspapier
19
Graue Literatur
19
Non-commercial literature
19
Working Paper
19
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
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Language
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English
53
Author
All
Gravelle, Hugh
Witell, Lars
Siciliani, Luigi
72
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
33
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
McColl-Kennedy, Janet R.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
Zhang, Min
18
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Published in...
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CHE research paper
13
Journal of service management
5
Journal of health economics
4
Journal of business research : JBR
3
International journal of quality and service sciences
2
Melbourne Institute working paper series
2
Regional science & urban economics
2
The TQM journal : the international review of organizational improvement
2
The economic journal : the journal of the Royal Economic Society
2
Discussion paper / Centre for Economic Policy Research
1
Discussion papers in economics
1
Economic modelling
1
Economics discussion paper series : EDP
1
Health economics
1
Journal of economic behavior & organization : JEBO
1
Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Melbourne Institute Working Paper
1
Oxford economic papers
1
The European journal of health economics : HEPAC ; health economics in prevention and care
1
The School of Economics Discussion Paper Series 1218, Economics, The University of Manchester
1
The journal of industrial economics
1
The journal of services marketing
1
Total quality management & business excellence
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Working papers / Centre for Market and Public Organisation
1
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ECONIS (ZBW)
53
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1
Paying for health gains
Siciliani, Luigi
;
Gaughan, James
;
Gutacker, Nils
; …
-
2021
Persistent link: https://www.econbiz.de/10013169451
Saved in:
2
Does quality affect choice of family physician? : evidence from patients changing general practice without changing address
Empel, Giovanni van
;
Gravelle, Hugh
;
Santos, Rita
- In:
Economic modelling
126
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014463172
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
5
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
6
Effects of market structure and patient choice on hospital quality for planned patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10011987241
Saved in:
7
Spatial competition and quality : evidence from the English family doctor market
Gravelle, Hugh
;
Liu, Dan
;
Propper, Carol
;
Santos, Rita
-
2018
Persistent link: https://www.econbiz.de/10011898484
Saved in:
8
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
9
Market structure, patient choice and hospital quality for elective patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2016
Persistent link: https://www.econbiz.de/10011581333
Saved in:
10
Location, quality and choice of hospital : evidence from England 2002/3-2012/13
Moscelli, Giuseppe
;
Siciliani, Luigi
;
Gutacker, Nils
; …
-
2016
Persistent link: https://www.econbiz.de/10011518188
Saved in:
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