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~person:"Grewal, Dhruv"
~person:"Grunwald, Guido"
~type_genre:"Article in journal"
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Search: subject_exact:"Beschwerdemanagement"
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Beschwerdemanagement
8
Complaint management
8
Beziehungsmarketing
3
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3
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3
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3
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Grewal, Dhruv
Grunwald, Guido
Mattila, Anna S.
24
Grégoire, Yany
16
Jang, Soocheong
10
Gelbrich, Katja
9
Gruber, Thorsten
9
Sparks, Beverley
9
Van Vaerenbergh, Yves
9
Guchait, Priyanko
8
MacQuilken, Lisa
8
Ro, Heejung
8
Robertson, Nichola
8
Roschk, Holger
8
Tsarenko, Yelena
8
Vázquez Casielles, Rodolfo
8
Edvardsson, Bo
7
McColl-Kennedy, Janet R.
7
Svensson, Göran
7
Tronvoll, Bård
7
Baker, Melissa A.
6
Balaji, M. S.
6
Brady, Michael K.
6
Cai, Ruiying
6
Chebat, Jean-Charles
6
Matos, Celso Augusto de
6
Patterson, Paul G.
6
Walsh, Gianfranco
6
Wan, Lisa C.
6
Weber, Karin
6
Beatty, Sharon E.
5
Chen, Jing
5
Gäthke, Jana
5
Harris, Lloyd C.
5
Harun, Ahasan
5
Iglesias Argu͏̈elles, Víctor
5
Miao, Li
5
Reppel, Alexander
5
Shin, Hyunju
5
Sreejesh, S.
5
Svari, Sander
5
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Journal of retailing
2
Corporate reputation review : an international journal
1
Das Wirtschaftsstudium : wisu ; Zeitschrift für Ausbildung, Prüfung, Berufseinstieg und Fortbildung
1
International journal of retail & distribution management
1
Journal of marketing
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
8
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1
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
2
Fix it or leave it? : customer recovery from self-service technology failures
Zhu, Zhen
;
Nakata, Cheryl
;
Sivakumar, K.
;
Grewal, Dhruv
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 15-29
Persistent link: https://www.econbiz.de/10009732748
Saved in:
3
Understanding the co-creation effect : when does collaborating with customers provide a lift to service recovery?
Roggeveen, Anne L.
;
Tsiros, Michael
;
Grewal, Dhruv
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
6
,
pp. 771-790
Persistent link: https://www.econbiz.de/10009679038
Saved in:
4
Die Bewältigung von Produktkrisen
Hempelmann, Bernd
;
Grunwald, Guido
- In:
Das Wirtschaftsstudium : wisu ; Zeitschrift für …
39
(
2010
)
2
,
pp. 209-214
Persistent link: https://www.econbiz.de/10003932596
Saved in:
5
Impacts of reputation for quality on perceptions of company responsibility and product-related dangers in times of product-recall and public complaints crises : results from an emp...
Grunwald, Guido
;
Hempelmann, Bernd
- In:
Corporate reputation review : an international journal
13
(
2010/11
)
4
,
pp. 264-283
Persistent link: https://www.econbiz.de/10008907358
Saved in:
6
How to solve product-harm crises in retailing? : empirical insights from service recovery and negative publicity research
Standop, Dirk
;
Grunwald, Guido
- In:
International journal of retail & distribution management
37
(
2009
)
11
,
pp. 915-932
Persistent link: https://www.econbiz.de/10009521952
Saved in:
7
The effect of compensation on repurchase intentions in service recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-434
Persistent link: https://www.econbiz.de/10003794937
Saved in:
8
Understanding the role of complaint handling on consumer loyalty in service relationships
Rothenberger, Sandra
;
Grewal, Dhruv
;
Iyer, Gopalkrishnan R.
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
4
,
pp. 359-376
Persistent link: https://www.econbiz.de/10003807761
Saved in:
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