The effect of compensation on repurchase intentions in service recovery
Dhruv Grewal; Anne L. Roggeveen; Michael Tsiros
| Year of publication: |
2008
|
|---|---|
| Authors: | Grewal, Dhruv ; Roggeveen, Anne L. ; Tsiros, Michael |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 84.2008, 4, p. 424-434
|
| Subject: | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003794937