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~person:"Grewal, Dhruv"
~person:"Smith, Alan D."
~subject:"Relationship marketing"
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Search: subject:"Management"
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Relationship marketing
Beziehungsmarketing
60
USA
51
United States
51
Consumer behaviour
35
Konsumentenverhalten
34
Lieferkette
29
Supply chain
29
Einzelhandel
27
Retail trade
26
Strategic management
22
Strategisches Management
22
CRM
18
customer relationship management
18
Lieferantenmanagement
15
Supplier relationship management
15
Dienstleistungsqualität
13
E-commerce
13
Electronic Commerce
13
Service quality
13
Marketingmanagement
12
Customer satisfaction
11
Kundenzufriedenheit
11
Marketing management
11
Quality management
11
Qualitätsmanagement
11
Corporate social responsibility
10
case study
10
Corporate Social Responsibility
9
Internet marketing
9
Online-Marketing
9
e-finance
9
electronic finance
9
empirical
9
Environmental management
8
SCM
8
Social Web
8
Social web
8
Umweltmanagement
8
Competitive advantage
7
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Undetermined
22
Free
2
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Article
57
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
55
Aufsatz in Zeitschrift
55
Case study
6
Fallstudie
6
Aufsatz im Buch
4
Book section
4
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
1
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1
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1
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1
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Language
All
English
60
Author
All
Grewal, Dhruv
Smith, Alan D.
Bruhn, Manfred
112
Homburg, Christian
108
Kumar, V.
80
Huber, Frank
55
Verhoef, Peter C.
55
Han, Heesup
53
Herrmann, Andreas
49
Bauer, Hans H.
46
Hollebeek, Linda D.
46
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Gil Saura, Irene
37
Mattila, Anna S.
37
Hippner, Hajo
34
Stock-Homburg, Ruth
33
Wilde, Klaus D.
33
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Mittal, Vikas
31
Thaichon, Park
31
Helmke, Stefan
30
Neslin, Scott A.
30
Prentice, Catherine
30
Reichwald, Ralf
30
Svensson, Göran
30
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Loureiro, Sandra Maria Correia
28
Matzler, Kurt
28
Reinartz, Werner J.
28
Eggert, Andreas
27
Sheth, Jagdish N.
27
Walsh, Gianfranco
27
Grönroos, Christian
26
Kleinaltenkamp, Michael
26
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Published in...
All
Journal of retailing
8
International journal of business information systems : IJBIS
6
International journal of services and operations management
6
International journal of business innovation and research
4
Journal of the Academy of Marketing Science
4
International journal of electronic finance : IJEF
3
International journal of logistics systems and management
2
International journal of process management and benchmarking : IJPMB
2
Journal of business research : JBR
2
Journal of marketing
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
MSI reports : working paper series
2
Organizational productivity and performance measurements using predictive modeling and analytics
2
Customer relationship management in electronic markets
1
Handbook of research on customer engagement
1
Health marketing quarterly
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of management & enterprise development : IJMED
1
International journal of procurement management
1
International journal of services and operations management : IJSOM
1
International journal of services and standards
1
International journal of sustainable economy
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research
1
Journal of service research : JSR
1
Legends in marketing
1
Services marketing quarterly
1
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Source
All
ECONIS (ZBW)
60
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1
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60
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date (oldest first)
1
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
2
Perceived consumer issues associated with online vehicle purchase decisions
Smith, Alan D.
- In:
International journal of process management and …
14
(
2023
)
1
,
pp. 84-107
Persistent link: https://www.econbiz.de/10014314031
Saved in:
3
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
4
Effectiveness of engagement initiatives across engagement platforms : a meta-analysis
Blut, Markus
;
Kulikovskaja, Viktorija
;
Hubert, Marco
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
5
,
pp. 941-965
Persistent link: https://www.econbiz.de/10014336009
Saved in:
5
Corporate succession planning : accident or part of the strategic benchmarking process?
Smith, Alan D.
- In:
International journal of process management and …
12
(
2022
)
6
,
pp. 695-729
Persistent link: https://www.econbiz.de/10013391082
Saved in:
6
You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
7
The future of digital technologies in marketing : a conceptual framework and an overview
Plangger, Kirk
;
Grewal, Dhruv
;
Ruyter, Ko de
;
Tucker, …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
6
,
pp. 1125-1134
Persistent link: https://www.econbiz.de/10013463886
Saved in:
8
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
9
Store manager-store performance relationship : a research note
Arnold, Todd J.
;
Grewal, Dhruv
;
Motyka, Scott
;
Kim, Namwoon
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 144-155
Persistent link: https://www.econbiz.de/10012102988
Saved in:
10
Transformation of CRM and supply chain
management
techniques in a new venture
Ditizio, Amber A.
;
Smith, Alan D.
- In:
Organizational productivity and performance …
,
(pp. 96-114)
.
2017
Persistent link: https://www.econbiz.de/10011568345
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