//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Gustafsson, Anders"
~person:"Shin, Hyunju"
~subject:"Service industry"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer service"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service industry
Customer service
18
Kundenservice
17
Customer satisfaction
16
Dienstleistungsqualität
15
Kundenzufriedenheit
15
Service quality
15
Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
10
Konsumentenverhalten
10
Beschwerdemanagement
4
Complaint management
4
Dienstleistungssektor
4
Customer experience
3
Dienstleistung
3
Experience
3
Service encounters
3
Services
3
Business performance
2
Customer relationship management
2
Einzelhandel
2
Experiment
2
Retail trade
2
Return on investment
2
Satisfaction
2
Service
2
Service encounter
2
Service failure
2
Service guarantee
2
Service innovation
2
Service recovery
2
Warranties
2
Arbeitszufriedenheit
1
Arousal
1
Artificial intelligence
1
Austauschtheorie
1
Brand
1
Brand image
1
Brand management
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Gustafsson, Anders
Shin, Hyunju
Gouthier, Matthias H. J.
4
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Wirtz, Jochen
4
Barnes, Donald C.
3
Bowen, David E.
3
Brady, Michael K.
3
Georgiev, Marin
3
McColl-Kennedy, Janet R.
3
Terziev, Venelin
3
Asante, Daniel
2
Asante, Eric Adom
2
Banabakova, V.
2
Berthon, Pierre R.
2
Brengman, Malaika
2
Chase, Richard B.
2
Christ-Brendemühl, Sonja
2
Collier, Joel E.
2
Dasu, Sriram
2
Edvardsson, Bo
2
Eilert, Meike
2
Enquist, Bo
2
Frei, Frances X.
2
Gauquier, Laurens de
2
Hill, Sally Rao
2
Kwamega, Michael
2
Mathies, Christine
2
Medler-Liraz, Hana
2
Mehdorn, Hartmut
2
Meuter, Matthew L.
2
Mudambi, Susan M.
2
Otero-Neira, Carmen
2
Palmeira, Mauricio
2
Paluch, Stefanie
2
Pitt, Leyland F.
2
Schlatter, Cornelia
2
Sharma, Piyush
2
Skålén, Per
2
Sousa, Rui
2
more ...
less ...
Published in...
All
Journal of business research : JBR
1
Journal of service management
1
Journal of service research
1
The journal of services marketing
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->