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~person:"Gustafsson, Anders"
~source:"econis"
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Search: "Journal of service management"
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Dienstleistungsqualität
3
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Customer integration
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Gustafsson, Anders
Edvardsson, Bo
18
Aksoy, Lerzan
10
Jaakkola, Elina
10
Kandampully, Jay
10
Witell, Lars
10
Wirtz, Jochen
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Bowen, David E.
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Gruber, Thorsten
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Klaus, Philipp
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Mahr, Dominik
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Malthouse, Edward C.
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Tronvoll, Bård
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Verleye, Katrien
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Groth, Markus
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Hammedi, Wafa
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Kowalkowski, Christian
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Kunz, Werner H.
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Lariviere, Bart
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Larivière, Bart
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Journal of service management
8
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ECONIS (ZBW)
Other ZBW resources
10
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1
Enhancing theory development in service research
Brodie, Roderick J.
;
Gustafsson, Anders
- In:
Journal of service management
27
(
2016
)
1
,
pp. 2-8
Persistent link: https://www.econbiz.de/10011481967
Saved in:
2
Developing service research : paving the way to transdisciplinary research
Gustafsson, Anders
;
Högström, Claes
;
Radnor, Zoe
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 9-20
Persistent link: https://www.econbiz.de/10011481990
Saved in:
3
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
4
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
5
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
6
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
Saved in:
7
Service strategies in a supply chain
Löfberg, Nina
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
21
(
2010
)
4
,
pp. 427-440
Persistent link: https://www.econbiz.de/10008656293
Saved in:
8
Service infusion in manufacturing industries
Gustafsson, Anders
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008749749
Saved in:
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