//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Gustafsson, Anders"
~subject:"Dienstleistungsqualität"
~subject:"Markenartikel"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Markenartikel
Beziehungsmarketing
23
Relationship marketing
23
Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
13
Kundenzufriedenheit
13
Service quality
11
Customer service
7
Kundenservice
7
Customer experience
6
Dienstleistung
5
Services
5
Dienstleistungssektor
4
Einzelhandel
4
Innovation
4
Retail trade
4
Service industry
4
Brand management
3
Emotion
3
Markenführung
3
Schweden
3
Service
3
Service encounters
3
Sweden
3
Brand
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Deutschland
2
Dienstleistungsmanagement
2
Experience
2
Germany
2
Kundenbindung
2
Kundenmanagement
2
Product management
2
Produktmanagement
2
Service innovation
2
Service management
2
Telecommunications industry
2
Telekommunikationssektor
2
more ...
less ...
Online availability
All
Undetermined
9
Free
1
Type of publication
All
Article
11
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
12
Author
All
Gustafsson, Anders
Bruhn, Manfred
24
Han, Heesup
23
Prentice, Catherine
21
Mattila, Anna S.
18
Loureiro, Sandra Maria Correia
15
Hollebeek, Linda D.
14
Klaus, Philipp
14
Fetscherin, Marc
13
Gil Saura, Irene
13
Japutra, Arnold
13
McColl-Kennedy, Janet R.
13
Sreejesh, S.
13
Gong, Taeshik
12
Johnson, Lester W.
12
Balaji, M. S.
11
Fournier, Susan
11
Usman, Osly
11
Huber, Frank
10
Hyun, Sunghyup Sean
10
Khan, Imran
10
Qu, Hailin
10
Quach, Sara
10
Rahman, Zillur
10
Sarkar, Abhigyan
10
Bang, Nguyen
9
Hammerschmidt, Maik
9
King, Ceridwyn
9
Prybutok, Victor R.
9
Rather, Raouf Ahmad
9
Roberts-Lombard, Mornay
9
Wong, IpKin Anthony
9
Ahn, Jiseon
8
Bilgihan, Anil
8
Dawes, John
8
Edvardsson, Bo
8
Eisingerich, Andreas B
8
Guzman, Francisco
8
Izogo, Ernest Emeka
8
Kumar, Vikas
8
more ...
less ...
Published in...
All
Journal of business research : JBR
3
Journal of retailing
2
The journal of services marketing
2
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
5
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
6
Creating brand engagement through in-store gamified customer experiences
Högberg, Johan
;
Olsson Ramberg, Marcus
;
Gustafsson, Anders
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 122-130
Persistent link: https://www.econbiz.de/10012114145
Saved in:
7
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
8
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
9
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
10
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->