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~person:"Gustafsson, Anders"
~subject:"Service industry"
~type_genre:"Article in journal"
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Dienstleistungsqualität
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Customer satisfaction
8
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8
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Gustafsson, Anders
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Barnes, Donald C.
3
Brady, Michael K.
3
McColl-Kennedy, Janet R.
3
Asante, Daniel
2
Asante, Eric Adom
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Bowen, David E.
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Brengman, Malaika
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Medler-Liraz, Hana
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Otero-Neira, Carmen
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Palmeira, Mauricio
2
Pitt, Leyland F.
2
Sharma, Piyush
2
Sousa, Rui
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Svensson, Göran
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Söderlund, Magnus
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Tai, Yang-Fei
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1
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Agbemabiese, George Cudjoe
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Journal of service management
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Journal of service research
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ECONIS (ZBW)
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Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
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