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~person:"Haberern, Lauren"
~person:"Harris, Lloyd C."
~subject:"Beziehungsmarketing"
~subject:"Customer service"
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Haberern, Lauren
Harris, Lloyd C.
Grönroos, Christian
8
Bruhn, Manfred
7
Lusch, Robert F.
6
Stauss, Bernd
6
Bitner, Mary Jo
5
Gouthier, Matthias
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The journal of services marketing
2
European journal of marketing : EJM
1
International journal of business and economics
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Not so flexible cable
Haberern, Lauren
;
Coleman, Linda Jane
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 269-272
Persistent link: https://www.econbiz.de/10011973047
Saved in:
2
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
3
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
4
The role of intimacy in service relationships: an exploration
Beetles, Andrea C.
;
Harris, Lloyd C.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 347-358
Persistent link: https://www.econbiz.de/10008653370
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