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~person:"Hadwich, Karsten"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
25
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7
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7
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Hadwich, Karsten
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
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McColl-Kennedy, Janet R.
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11
Gustafsson, Anders
10
Hollebeek, Linda D.
10
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
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Park, Jungkun
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Ringle, Christian M.
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Roberts-Lombard, Mornay
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Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
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Wong, IpKin Anthony
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Al-Hawary, Sulieman Ibraheem Shelash
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Evanschitzky, Heiner
6
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Gursoy, Dogan
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International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of customer behaviour
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
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ECONIS (ZBW)
4
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1
How do different types of customer engagement affect important relationship marketing outcomes? : an empirical analysis
Braun, Corina
;
Hadwich, Karsten
;
Bruhn, Manfred
- In:
Journal of customer behaviour
16
(
2017
)
2
,
pp. 111-144
Persistent link: https://www.econbiz.de/10011745812
Saved in:
2
Perceived quality of e-health services : a conceptual scale development of e-health service quality based on the C-OAR-SE approach
Hadwich, Karsten
;
Georgi, Dominik
;
Tuzovic, Sven
; …
- In:
International journal of pharmaceutical and healthcare …
4
(
2010
)
2
,
pp. 112-136
Persistent link: https://www.econbiz.de/10003993851
Saved in:
3
Qualität von E-Health-Services in der Beziehung zwischen Leistungserbringer und -empfänger
Bruhn, Manfred
;
Hadwich, Karsten
;
Büttner, Julia
- In:
Kundenintegration : Forum Dienstleistungsmanagement
,
(pp. 493-524)
.
2009
Persistent link: https://www.econbiz.de/10003808739
Saved in:
4
Integrierte
Kundenorientierung
als Treiber der Service Excellence : theoretische und empirische Befunde zur Effektivität von externer und interner
Kundenorientierung
Bruhn, Manfred
;
Hadwich, Karsten
;
Georgi, Dominik
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 53-71)
.
2007
Persistent link: https://www.econbiz.de/10003595706
Saved in:
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