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~person:"Han, Heesup"
~subject:"Complaint management"
~subject:"Confidence"
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Complaint management
Confidence
Customer satisfaction
66
Kundenzufriedenheit
66
Consumer behaviour
54
Konsumentenverhalten
54
Dienstleistungsqualität
34
Service quality
34
Beziehungsmarketing
32
Relationship marketing
32
Hotel industry
24
Hotellerie
24
Holiday behaviour
16
Urlaubsverhalten
16
Satisfaction
11
Tourism
10
Tourismus
10
Brand image
9
Emotion
9
Markenimage
9
Airline
8
Fluggesellschaft
8
USA
8
United States
8
satisfaction
8
Brand management
7
Gastronomie
7
Markenführung
7
Restaurant industry
7
Brand loyalty
6
Loyalty
6
Product quality
6
Produktqualität
6
South Korea
6
Südkorea
6
Tourism industry
6
Tourism marketing
6
Tourismusmarketing
6
Tourismuswirtschaft
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Air transport
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Han, Heesup
Svensson, Göran
21
Roschk, Holger
13
Grégoire, Yany
12
Mattila, Anna S.
12
Usman, Osly
12
Gelbrich, Katja
11
Jang, Soocheong
10
Van Vaerenbergh, Yves
9
Guchait, Priyanko
8
Mysen, Tore
8
Balaji, M. S.
7
Stauss, Bernd
7
Vázquez Casielles, Rodolfo
7
Lee, Choong-Ki
6
Roberts-Lombard, Mornay
6
Seidel, Wolfgang
6
Sreejesh, S.
6
Bilgihan, Anil
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Grewal, Dhruv
5
Hansen, Torben
5
Harun, Ahasan
5
Jacob, Jayanth
5
Larivière, Bart
5
MacQuilken, Lisa
5
Matos, Celso Augusto de
5
Nikbin, Davoud
5
Padin, Carmen
5
Patterson, Paul G.
5
Prybutok, Victor R.
5
Rohman, Fatchur
5
Sharifi, Seyed Shahin
5
Shin, Hyunju
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Walsh, Gianfranco
5
Weber, Karin
5
Andreoni, James
4
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International journal of hospitality management
2
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
5
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1
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
2
Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops
Song, Hak-jun
;
Wang, JunHui
;
Han, Heesup
- In:
International journal of hospitality management
79
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012012968
Saved in:
3
Effect of general risk on trust, satisfaction, and recommendation intention for halal food
Al-Ansi, Amr
;
Olya, Hossein G. T.
;
Han, Heesup
- In:
International journal of hospitality management
83
(
2019
),
pp. 210-219
Persistent link: https://www.econbiz.de/10012122076
Saved in:
4
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
5
Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
Saved in:
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