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~person:"Hanisch, Thorsten"
~person:"Lin, Zhibin"
~subject:"Customer satisfaction"
~subject:"Fluggesellschaft"
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Customer satisfaction
Fluggesellschaft
Beziehungsmarketing
3
Kundenbindungsprogramm
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Loyalty program
3
Relationship marketing
3
Airline
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Dienstleistungsqualität
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Airline loyalty
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Business process management
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Deutsche Lufthansa <Köln>
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Einzelhandel
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Frequent flyer program
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Germany
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Geschäftsreisen
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Konsumentenverhalten
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Kundenzufriedenheit
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Loyalty
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Loyalty programme
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Luftverkehr
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Hanisch, Thorsten
Lin, Zhibin
Mattila, Anna S.
5
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3
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3
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BPM Best Practice : wie führende Unternehmen ihre Geschäftsprozesse managen
1
International journal of retail & distribution management
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
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Drivers of airline loyalty : evidence from the business travelers in China
Vlachos, Ilias
;
Lin, Zhibin
- In:
Transportation research / E : an international journal
71
(
2014
),
pp. 1-17
Persistent link: https://www.econbiz.de/10010439550
Saved in:
2
Examining retail customer experience and the moderation effect of loyalty programmes
Lin, Zhibin
;
Bennett, Dag
- In:
International journal of retail & distribution management
42
(
2014
)
10
,
pp. 929-947
Persistent link: https://www.econbiz.de/10010422006
Saved in:
3
Miles & More : Prozessmanagement im weltweiten Kundenservice
Gesing, Thomas
;
Hanisch, Thorsten
;
Wichtrup, Sven
- In:
BPM Best Practice : wie führende Unternehmen ihre …
,
(pp. 155-172)
.
2011
Persistent link: https://www.econbiz.de/10008990602
Saved in:
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