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~person:"Hanisch, Thorsten"
~person:"Lin, Zhibin"
~subject:"Fluggesellschaft"
~subject:"Kundenbindungsprogramm"
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Fluggesellschaft
Kundenbindungsprogramm
Beziehungsmarketing
3
Loyalty program
3
Relationship marketing
3
Airline
2
Dienstleistungsqualität
2
Service quality
2
Air passenger transport
1
Air transport
1
Airline attributes
1
Airline loyalty
1
Business process management
1
Business travel
1
Business travelers
1
China
1
Consumer behaviour
1
Customer experience
1
Customer satisfaction
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Deutsche Lufthansa <Köln>
1
Deutschland
1
Einzelhandel
1
Frequent flyer program
1
Germany
1
Geschäftsreisen
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Loyalty
1
Loyalty programme
1
Luftverkehr
1
Passagierluftverkehr
1
Prozessmanagement
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Reputation
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Retail trade
1
Satisfaction
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Hanisch, Thorsten
Lin, Zhibin
Bijmolt, Tammo H. A.
13
Rubinfeld, Daniel L.
11
Tanford, Sarah
11
Zolfaghari, Saeed
9
Verhoef, Peter C.
8
Bazargan, Amirhossein
7
Dorotic, Matilda
7
Mattila, Anna S.
7
Breugelmans, Els
6
Chun, So Yeon
6
Karray, Salma
6
Meyer-Waarden, Lars
6
Papenhoff, Heike
6
Polinsky, Alan Mitchell
6
Steinhoff, Lena
6
Stourm, Valeria
6
Caminal, Ramón
5
Fang, Zheng
5
Hoffmann, Anke
5
Huber, Frank
5
Krafft, Manfred
5
Luo, Xueming
5
Nevo, Aviv
5
Park, Young-Hoon
5
Polinsky, A. Mitchell
5
Prein, Jan
5
Raab, Carola
5
Wansink, Brian
5
Yang, Morgan X.
5
Yu, Irina Y.
5
Banik, Shanta
4
Bhardwaj, Renu
4
Bradlow, Eric T.
4
Chan, Haksin
4
Drèze, Xavier
4
Fong, Nathan M.
4
Ha, Young
4
Hoynes, Hilary W.
4
Hwang, Yoo Hee
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Ieva, Marco
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BPM Best Practice : wie führende Unternehmen ihre Geschäftsprozesse managen
1
International journal of retail & distribution management
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
3
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1
Drivers of airline loyalty : evidence from the business travelers in China
Vlachos, Ilias
;
Lin, Zhibin
- In:
Transportation research / E : an international journal
71
(
2014
),
pp. 1-17
Persistent link: https://www.econbiz.de/10010439550
Saved in:
2
Examining retail customer experience and the moderation effect of loyalty programmes
Lin, Zhibin
;
Bennett, Dag
- In:
International journal of retail & distribution management
42
(
2014
)
10
,
pp. 929-947
Persistent link: https://www.econbiz.de/10010422006
Saved in:
3
Miles & More : Prozessmanagement im weltweiten Kundenservice
Gesing, Thomas
;
Hanisch, Thorsten
;
Wichtrup, Sven
- In:
BPM Best Practice : wie führende Unternehmen ihre …
,
(pp. 155-172)
.
2011
Persistent link: https://www.econbiz.de/10008990602
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