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~person:"Hartigan, John"
~person:"Koole, Ger M."
~subject:"Outsourcing"
~subject:"Theorie"
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Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
2
1-800 worlds : embodiment and experience in the Indian call center economy
Hartigan, John
(
contributor
)
-
2010
of the call center, (2) labor management practices within
call
centers
, and (3) the socio-economic and cultural …
Persistent link: https://www.econbiz.de/10009429399
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