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~person:"Heinz, Matthias"
~person:"Jouini, Oualid"
~source:"econis"
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Search: subject:"Call Center"
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Call centre
18
Callcenter
18
Arbeitsproduktivität
8
Labour productivity
8
Arbeitskräfte
7
Betriebsklima
7
Deutschland
7
Feldforschung
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Field research
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fairness
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field experiment
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gift exchange
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labor markets
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layoffs
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Markov chain
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Operations Research
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Operations research
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Simulation
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Asymmetric parameters
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Beziehungsmarketing
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Call centres
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Chaining
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Chat messages
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Contact centers
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18
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Heinz, Matthias
Jouini, Oualid
Doellgast, Virginia
16
Connell, Julia
14
Burgess, John
12
D'Cruz, Premilla
12
Noronha, Ernesto
12
Russell, Bob
12
Taylor, Phil
12
Sauermann, Jan
11
Holtgrewe, Ursula
10
L'Ecuyer, Pierre
10
Mirchandani, Kiran
10
Jeworrek, Sabrina
8
Koole, Ger M.
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Shen, Haipeng
8
Stolletz, Raik
8
Sutter, Matthias
8
Akşin, Zeynep
7
Gans, Noah
7
Grip, Andries de
7
Hannif, Zeenobiyah
7
Kumar, Anuj
7
Mandelbaum, Avishai
7
Shumsky, Robert A.
7
Aparicio-Valverde, Mireia
6
Bain, Peter
6
Batt, Rosemary L.
6
Dallery, Yves
6
Emadi, Seyed Morteza
6
Helber, Stefan
6
Ibrahim, Rouba
6
Kwon, Hyunji
6
Pinker, Edieal J.
6
Poster, Winifred R.
6
Thite, Mohan
6
Van Jaarsveld, Danielle
6
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International journal of production economics
3
European journal of operational research : EJOR
2
Manufacturing & service operations management : M & SOM
2
CESifo Working Paper Series
1
CESifo working papers
1
Discussion paper / Centre for Economic Policy Research
1
Discussion paper series / IZA
1
IWH-Diskussionspapiere
1
MPI Collective Goods Preprint
1
OR spectrum : quantitative approaches in management
1
Operations research proceedings 2004 : selected papers of the annual international conference of the German Operations Research Society (GOR) ; Tilburg, September 1 - 3, 2004
1
Preprints of the Max Planck Institute for Research on Collective Goods
1
Production and operations management : an international journal of the Production and Operations Management Society
1
The economic journal : the journal of the Royal Economic Society
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ECONIS (ZBW)
RePEc
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1
Measuring Indirect Effects of Unfair Employer Behavior on Worker Productivity - A Field Experiment
Heinz, Matthias
-
2018
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10012929481
Saved in:
2
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
3
Measuring Indirect Effects of Unfair Employer Behavior on Worker Productivity – A Field Experiment
Heinz, Matthias
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10012944019
Saved in:
4
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011757773
Saved in:
5
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011758792
Saved in:
6
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011763630
Saved in:
7
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a
call-center
to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011764924
Saved in:
8
Measuring the indirect effects of adverse employer behaviour on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
- In:
The economic journal : the journal of the Royal …
130
(
2020
)
632
,
pp. 2546-2568
Persistent link: https://www.econbiz.de/10012385311
Saved in:
9
On the scheduling of operations in a chat contact center
Legros, Benjamin
;
Jouini, Oualid
- In:
European journal of operational research : EJOR
274
(
2019
)
1
,
pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
Saved in:
10
Call
center
delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
1
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