//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Hentzen, Janin Karoli"
~person:"Li, Jing"
~person:"Svensson, Göran"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service Provider"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
Beziehungsmarketing
4
Consumer behaviour
4
Konsumentenverhalten
4
Service provider
4
Beschwerdemanagement
3
Complaint management
3
Emotion
3
Customer service
2
Dienstleistungssektor
2
Kundenservice
2
Negative emotions
2
Service industry
2
Service recovery
2
Airline
1
Airport
1
Brand experience
1
Brand management
1
Characteristics
1
Critical incident
1
Critical incidents
1
Customer engagement
1
Customer experience quality
1
Customer integration
1
Engagement dispositions
1
Event marketing
1
Event-Marketing
1
Fluggesellschaft
1
Flughafen
1
Kundenintegration
1
Markenführung
1
Memorability
1
Mexico
1
Mexiko
1
Post-purchase
1
Service failure
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Hentzen, Janin Karoli
Li, Jing
Svensson, Göran
Otero-Neira, Carmen
2
Babin, Barry J.
1
Bellos, Ioannis
1
Conduit, Jodie
1
Darrat, Aadel A.
1
DiPietro, Robin B.
1
Dlačić, Jasmina
1
Dong, Yufeng
1
Gebel, Björn
1
Guo, Xiaolong
1
Høgevold, Nils
1
Ling, Liuyi
1
Lončarić, Dina
1
Ma, Forest
1
Magaña Carrillo, Irma
1
Padin, Carmen
1
Plewa, Carolin
1
Pleyers, Gordy
1
Poncin, Ingrid
1
Prodan, Marina Perišić
1
Saleh, Amin
1
Sim, Max
1
Zmich, Louis J.
1
more ...
less ...
Published in...
All
European journal of marketing
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Journey to a fond memory : how memorability mediates a dynamic customer experience and its consequent outcomes
Li, Jing
;
Ma, Forest
;
DiPietro, Robin B.
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
Saved in:
2
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
3
Customer engagement with service providers : an empirical investigation of customer engagement dispositions
Sim, Max
;
Conduit, Jodie
;
Plewa, Carolin
;
Hentzen, …
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1926-1955
Persistent link: https://www.econbiz.de/10013352667
Saved in:
4
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->