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~person:"Herter, Márcia Maurer"
~person:"Louis, Didier"
~person:"Sajad Rezaei"
~subject:"Customer satisfaction"
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Customer satisfaction
Einzelhandel
18
Retail trade
18
Consumer behaviour
14
Konsumentenverhalten
14
Kundenzufriedenheit
10
Beziehungsmarketing
7
Relationship marketing
7
Online retailing
6
Online-Handel
6
Confidence
4
Emotion
4
Vertrauen
4
Brand image
3
Brand management
3
Corporate Social Responsibility
3
Corporate social responsibility
3
E-commerce
3
Electronic Commerce
3
Internet marketing
3
Markenführung
3
Markenimage
3
Online-Marketing
3
Price image
3
Social Web
3
Social web
3
Advertising effects
2
CSR
2
Corporate reputation
2
Dienstleistungsqualität
2
Distribution channel
2
Emotions
2
Firmenimage
2
Food retailing
2
Handelsmarke
2
Lebensmitteleinzelhandel
2
Loyalty
2
Malaysia
2
Mobile Anwendung
2
Mobile application
2
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10
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Herter, Márcia Maurer
Louis, Didier
Sajad Rezaei
Gil Saura, Irene
11
Ruiz-Molina, María-Eugenia
5
Coughlan, Joseph
4
Evanschitzky, Heiner
4
Lombart, Cindy
4
Moliner-Velázquez, Beatriz
4
Mortimer, Gary
4
Román, Sergio
4
Willems, Kim
4
Ahmed, Salma
3
Arsalan Najmi
3
Bang, Nguyen
3
Bolton, Ruth N.
3
Boslau, Madlen
3
Castaldo, Sandro
3
Chiguvi, Douglas
3
Duggal, Ekta
3
Gustafsson, Anders
3
Hellström, Daniel
3
Hunneman, Auke
3
Kennedy, Aileen
3
Khaled, Amgad S. D.
3
Marín, Antonio
3
Molinillo, Sebastian
3
Muathe, Stephen
3
Mwencha, Peter
3
Naser Valaei
3
Pinto, Diego Costa
3
Riquelme, Isabel P.
3
Ruiz-Molina, Maria-Eugenia
3
Schwertfeger, Marko
3
Singh, Ajmer
3
Sloot, Laurens M.
3
Swoboda, Bernhard
3
Söderlund, Magnus
3
Tarasi, Crina O.
3
Vakulenko, Yulia
3
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Journal of retailing and consumer services
4
Marketing intelligence & planning
2
Asia-Pacific journal of business administration
1
International journal of business environment : IJBE
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of retail & distribution management
1
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ECONIS (ZBW)
10
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1
Modelling services continuance intention : evidence from apps stores
Sze Ling Ng
;
Sajad Rezaei
;
Naser Valaei
;
Iranmanesh, …
- In:
Asia-Pacific journal of business administration
16
(
2024
)
2
,
pp. 256-281
Persistent link: https://www.econbiz.de/10014514411
Saved in:
2
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
3
Modeling emotive and cognitive origins of consumer's purchase choices and patronage decisions
Sajad Rezaei
;
Emami, Maryam
;
Naser Valaei
- In:
International journal of e-business research : an …
15
(
2019
)
2
,
pp. 71-92
Persistent link: https://www.econbiz.de/10012007803
Saved in:
4
Crafting experiential value via smartphone apps channel
Sajad Rezaei
;
Naser Valaei
- In:
Marketing intelligence & planning
35
(
2017
)
5
,
pp. 688-702
Persistent link: https://www.econbiz.de/10011774662
Saved in:
5
Sources of retailer personality : private brand perceptions
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
Saved in:
6
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
7
Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence
Daliri, Esmaeil
;
Sajad Rezaei
;
Wan Khairuzzaman Wan Ismail
- In:
International journal of business environment : IJBE
6
(
2014
)
4
,
pp. 426-450
Persistent link: https://www.econbiz.de/10010492051
Saved in:
8
"Man, I shop like a woman!" : the effects of gender and emotions on consumer shopping behaviour outcomes
Herter, Márcia Maurer
;
Santos, Cristiane Pizzutti dos
; …
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 780-804
Persistent link: https://www.econbiz.de/10010417745
Saved in:
9
A study of the impact of corporate social responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer)
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 630-642
Persistent link: https://www.econbiz.de/10010388515
Saved in:
10
Consumer satisfaction and loyalty : two main consequences of retailer personality
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
19
(
2012
)
6
,
pp. 644-652
Persistent link: https://www.econbiz.de/10009655495
Saved in:
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