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~person:"Hewagama, Gayani"
~subject:"Human Resource Management"
~type:"article"
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Human Resource Management
Arbeitsleistung
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Arbeitszufriedenheit
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Customer satisfaction
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Dienstleistungsqualität
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Empowerment
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Hotel industry
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Hewagama, Gayani
Karatepe, Osman M.
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International journal of hospitality management
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Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani
;
Boxall, Peter F.
;
Cheung, Gordon
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
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