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~person:"Homburg, Christian"
~person:"Maas, Peter"
~person:"Pynnönen, Mikko"
~subject:"Service quality"
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Service quality
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Homburg, Christian
Maas, Peter
Pynnönen, Mikko
Geruso, Michael
5
Prinz, Daniel
5
Gallarza, Martina G.
4
Layton, Timothy J.
4
Del Chiappa, Giacomo
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Guo, Lin
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Le Nguyen Hau
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International journal of production economics
1
The service industries journal
1
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ECONIS (ZBW)
2
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Service purchasing and value creation : toward systemic purchases
Hallikas, Jukka
;
Immonen, Mika
;
Pynnönen, Mikko
; …
- In:
International journal of production economics
147
(
2014
)
1
,
pp. 53-61
Persistent link: https://www.econbiz.de/10010350456
Saved in:
2
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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