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~person:"Homburg, Christian"
~subject:"Germany"
~subject:"Theorie"
~type_genre:"Graue Literatur"
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Homburg, Christian
Bauer, Hans H.
14
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12
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10
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7
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6
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Institut für Marktorientierte Unternehmensführung Mannheim
1
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
9
Reihe: Management-Know-how / M : praxisnah und aktuell
2
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ECONIS (ZBW)
13
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1
When does salespeople's customer
orientation
lead to customer loyality? :the differential effects of relation and functional customer
orientation
Homburg, Christian
;
Müller, Michael
;
Klarmann, Martin
-
2010
Persistent link: https://www.econbiz.de/10008937919
Saved in:
2
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
Saved in:
3
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
Saved in:
4
Customer Acquisition Excellence : systematisches Management der Neukundengewinnung
Homburg, Christian
;
Fargel, Tim
-
2007
Persistent link: https://www.econbiz.de/10003410397
Saved in:
5
Market Launch Excellence : Wegweiser zum erfolgreichen Markteinführungsmanagement
Homburg, Christian
;
Kuhn, Jutta
-
2007
Persistent link: https://www.econbiz.de/10003498787
Saved in:
6
How to get lost customers back? : a study of antecedents of relationship revival
Homburg, Christian
;
Hoyer, Wayne D.
;
Stock, Ruth Maria
-
2006
Persistent link: https://www.econbiz.de/10003385644
Saved in:
7
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
8
Do satisfied customers really pay more? : a study of the relationship between customer satisfaction and willingness to pay
Homburg, Christian
;
Koschate, Nicole
;
Hoyer, Wayne D.
-
2004
Persistent link: https://www.econbiz.de/10002758671
Saved in:
9
Einflussgrößen des Kundenrückgewinnungserfolgs : theoretische Betrachtung und empirische Befunde im Dienstleistungsbreich
Homburg, Christian
;
Sieben, Frank
;
Stock-Homburg, Ruth
-
2003
Persistent link: https://www.econbiz.de/10001773912
Saved in:
10
The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Homburg, Christian
;
Stock-Homburg, Ruth
-
2003
Persistent link: https://www.econbiz.de/10001866778
Saved in:
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