The link between salespeople's job satisfaction and customer satisfaction in a business-to-business context : a dyadic analysis
Year of publication: |
2003
|
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Authors: | Homburg, Christian ; Stock-Homburg, Ruth |
Publisher: |
Mannheim : Univ. Mannheim |
Subject: | Lieferantenmanagement | Supplier relationship management | Verkaufspersonal | Salespeople | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Schätzung | Estimation | Deutschland | Germany | Kundenzufriedenheit | Customer satisfaction |
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