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~person:"Hsu, Maxwell K."
~person:"Svensson, Göran"
~person:"Wieseke, Jan"
~subject:"Urlaubsverhalten"
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Search: subject_exact:"Customer satisfaction"
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Urlaubsverhalten
Customer satisfaction
65
Kundenzufriedenheit
65
Beziehungsmarketing
36
Relationship marketing
36
Lieferantenmanagement
24
Supplier relationship management
24
Confidence
19
Vertrauen
19
Dienstleistungsqualität
18
Service quality
18
Arbeitszufriedenheit
14
Consumer behaviour
14
Job satisfaction
14
Konsumentenverhalten
14
B-to-B-Marketing
12
Business-to-business marketing
12
satisfaction
11
Selling
9
Verkauf
9
trust
9
Satisfaction
8
commitment
8
Emotion
7
Salespeople
7
USA
7
United States
7
Verkaufspersonal
7
cooperation
7
coordination
7
economic satisfaction
7
Employee retention
6
Holiday behaviour
6
KMU
6
Mitarbeiterbindung
6
SME
6
Zufriedenheit
6
continuity
6
non-economic satisfaction
6
Beschwerdemanagement
5
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Conference paper
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English
6
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Hsu, Maxwell K.
Svensson, Göran
Wieseke, Jan
Han, Heesup
16
Prayag, Girish
14
Su, LuJun
13
Albayrak, Tahir
7
Assaker, Guy
7
Sirgy, M. Joseph
7
Caber, Meltem
6
Hosany, Sameer
6
Huang, Songshan
6
Lee, Choong-Ki
6
Neuts, Bart
6
Petrick, James F.
6
Hyun, Sunghyup Sean
5
Mostafa Rasoolimanesh, S.
5
Muskat, Birgit
5
Nijkamp, Peter
5
Ramkissoon, Haywantee
5
Romão, João
5
Schlesinger, Walesska
5
Uysal, Muzaffer
5
Bruwer, Johan
4
Cai, Liping A.
4
Cervera-Taulet, Amparo
4
Del Chiappa, Giacomo
4
Disegna, Marta
4
Lee, Jin-soo
4
Leeuwen, Eveline S. van
4
Liu, Xiaoming
4
Palau i Saumell, Ramon
4
Prats, Lluís
4
Pérez-Cabañero, Carmen
4
Rather, Raouf Ahmad
4
Sánchez-García, Javier
4
Wong, IpKin Anthony
4
Al-Ansi, Amr
3
Alrawadieh, Ziad
3
Bogicevic, Vanja
3
Bošnjak, Michael
3
Brida, Juan Gabriel
3
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Journal of travel and tourism marketing
3
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service theory and practice
1
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ECONIS (ZBW)
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1
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
2
From recreation to responsibility : increasing environmentally responsible behavior in tourism
Su, LuJun
;
Hsu, Maxwell K.
;
Boostrom, Robert E.
- In:
Journal of business research : JBR
109
(
2020
),
pp. 557-573
Persistent link: https://www.econbiz.de/10012238124
Saved in:
3
The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun
;
Hsu, Maxwell K.
;
Swanson, Scott
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
Saved in:
4
Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun
;
Hsu, Maxwell K.
;
Marshall, Kimball P.
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
Saved in:
5
Service fairness, consumption emotions, satisfaction, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 786-805
Persistent link: https://www.econbiz.de/10010246263
Saved in:
6
The relationships of destination image, satisfaction, and behavioral intentions : an integrated model
Wang, Chun-yang
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
27
(
2010
)
8
,
pp. 829-843
Persistent link: https://www.econbiz.de/10008842510
Saved in:
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