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~person:"Hsu, Maxwell K."
~subject:"Customer satisfaction"
~subject:"Germany"
~subject:"Internet"
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Customer satisfaction
Germany
Internet
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Viral marketing
3
Virales Marketing
3
Tourism industry
2
Tourismuswirtschaft
2
USA
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United States
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Beziehungsmarketing
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China
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Confidence
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Consumer behaviour
1
Emotion
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Gastgewerbe
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Gerechtigkeit
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Holiday behaviour
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Hospitality industry
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Information dissemination
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Informationsverbreitung
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Justice
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Konsumentenverhalten
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Relationship marketing
1
Service fairness
1
Tourism marketing
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Tourismusmarketing
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Urlaubsverhalten
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Vertrauen
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behavioral intentions
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city tourists
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emotions
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trust
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word-of-mouth referral
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Hsu, Maxwell K.
Bilgihan, Anil
6
Lee, Jungmin
6
Luca, Michael
6
Balaji, M. S.
5
Jin, Ginger Zhe
5
Dai, Weijia
4
Filieri, Raffaele
4
Law, Chun Hung Roberts
4
Liu, Chih-Hsing
4
Liu, Yong
4
Loureiro, Sandra Maria Correia
4
Akbari, Mohsen
3
Bradley, Graham L.
3
Camilleri, Mark Anthony
3
Casidy, Riza
3
Fernandes, Teresa
3
Gil Saura, Irene
3
Han, Heesup
3
Jayawardhena, Chanaka
3
Karjaluoto, Heikki
3
Kim, Jong Min
3
Lambrecht, Anja
3
Lassar, Walfried M.
3
Li, Hengyun
3
Li, Hongxiu
3
Liang, Sai
3
Loginova, Oksana
3
Mantovani, Andrea
3
Mariani, Marcello M.
3
Moliner-Velázquez, Beatriz
3
Narayan, Vishal
3
Ranaweera, Chatura
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Román, Sergio
3
Roy, Gobinda
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Roy, Sanjit
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Schmitt, Philipp
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Sivadas, Eugene
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Journal of travel and tourism marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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1
Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun
;
Hsu, Maxwell K.
;
Marshall, Kimball P.
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
Saved in:
2
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
3
Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10003863497
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