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~person:"Karlinsky-Shichor, Yael"
~person:"McAdam, Rodney"
~subject:"Customer satisfaction"
~subject:"Universitäre Forschung"
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Customer satisfaction
Universitäre Forschung
Knowledge management
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Wissensmanagement
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Großbritannien
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2
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2
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Betriebliches Informationssystem
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Information systems management
1
Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2
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ECONIS (ZBW)
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1
Factors influencing perceived benefits and user satisfaction in
knowledge
management
systems
Karlinsky-Shichor, Yael
;
Zviran, Moshe
- In:
Information systems management
33
(
2016
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10011529779
Saved in:
2
Scope of
knowledge
management
for improving performance in call centre service delivery
Pandey, Pushkal
;
Moffett, Sandra
;
McAdam, Rodney
-
2011
Persistent link: https://www.econbiz.de/10009717415
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