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~person:"Karppinen, Henri"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Thesis"
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Service quality
Dienstleistung
3
Dienstleistungsqualität
3
Services
3
Beziehungsmarketing
2
Dienstleistungssektor
2
Relationship marketing
2
Service industry
2
Betriebliche Wertschöpfung
1
Business process management
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Consumer behaviour
1
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Customer service
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Customer value
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1
Dienstleistungsmanagement
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Gesundheitsversorgung
1
Gesundheitswesen
1
Health care
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Health care system
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Konsumentenverhalten
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Kundenintegration
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Kundenservice
1
Kundenwert
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Kundenzufriedenheit
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Prozessmanagement
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Quality management
1
Qualitätsmanagement
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Service innovation
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Service management
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Service-Dominant Logic
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Service-dominant logic
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Value creation
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Karppinen, Henri
Edvardsson, Bo
5
Huang, Ming-Hui
5
Gallan, Andrew S.
4
McColl-Kennedy, Janet R.
4
Anderson, Sidney
3
Benkenstein, Martin
3
Bitner, Mary Jo
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Chase, Richard B.
3
De Jager, Johan W.
3
Gustafsson, Anders
3
Huiskonen, Janne
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Mende, Martin
3
Paluch, Stefanie
3
Rayburn, Steven W.
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Wirtz, Jochen
3
Alkire, Linda
2
Anderson, Laurel
2
Barnes, Donald C.
2
Benoit, Sabine
2
Berry, Leonard L.
2
Blau, Benjamin
2
Bossink, Bart
2
Bowen, David E.
2
Carbonell, Pilar
2
Choi, Laee
2
Clergue, Valentina
2
Dev, Chekitan S.
2
Etemad-Sajadi, Reza
2
Falk, Tomas
2
Fisk, Raymond P.
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International journal of services and operations management
2
International journal of procurement management
1
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ECONIS (ZBW)
3
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1
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
2
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
3
Service designs and mindsets : extracting experiential knowledge from service realisation
Karppinen, Henri
;
Huiskonen, Janne
;
Seppänen, Kaisa
- In:
International journal of procurement management
6
(
2013
)
5
,
pp. 561-577
Persistent link: https://www.econbiz.de/10010207616
Saved in:
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