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~person:"Kim, Wansoo"
~person:"Ok, Chihyung"
~person:"Zhang, Zili"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Restaurant industry
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Kim, Wansoo
Ok, Chihyung
Zhang, Zili
Jang, Soocheong
12
Ryu, Kisang
9
Han, Heesup
7
Mattila, Anna S.
7
Prayag, Girish
6
Ha, Jooyeon
4
Namkung, Young
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Prybutok, Victor R.
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Qu, Hailin
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Song, Hanqun
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Ahn, Jiseon
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Cheng, Ching-Chan
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Kim, Jong-Hyeong
3
Kim, Woo Gon
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Kimes, Sheryl E.
3
Law, Rob
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Lee, Timothy Jeonglyeol
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Lin, Ingrid Y.
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Line, Nathaniel D.
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Mathe, Kimberly
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Noone, Breffni M.
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Park, Soona
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Seo, Soobin
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Xu, Jing
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Ababneh, Khaldoun I.
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Agnihotri, Durgesh
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Ali, Faizan
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Chang, Kuo-chien
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International journal of hospitality management
3
The service industries journal
2
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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The effects of consumer experience and disconfirmation on the timing of online review : field evidence from the restaurant business
Li, Hengyun
;
Xie, Karen L.
;
Zhang, Zili
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012146212
Saved in:
2
Regional effects on customer satisfaction with restaurants
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 705-722
Persistent link: https://www.econbiz.de/10009774261
Saved in:
3
Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong
;
Zhang, Zili
;
Wang, Fan
;
Law, Rob
;
Li, Dechao
- In:
International journal of hospitality management
35
(
2013
),
pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
Saved in:
4
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
5
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
6
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
7
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
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