The effects of consumer experience and disconfirmation on the timing of online review : field evidence from the restaurant business
Hengyun Li, Karen L. Xie, Zili Zhang
| Year of publication: |
2020
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|---|---|
| Authors: | Li, Hengyun ; Xie, Karen L. ; Zhang, Zili |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 84.2020, p. 1-11
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| Subject: | Consumer experience | Disconfirmation | Online review timing | Restaurant | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Virales Marketing | Viral marketing | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.102344 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012146212