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~person:"Kim, Wansoo"
~subject:"Consumer behaviour"
~subject:"Interview"
~subject:"Kundenzufriedenheit"
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Consumer behaviour
Interview
Kundenzufriedenheit
Gastronomie
8
Restaurant industry
8
Beziehungsmarketing
6
Relationship marketing
6
Customer satisfaction
4
USA
4
United States
4
Customer service
2
Kundenservice
2
Structural equation model
2
Strukturgleichungsmodell
2
Advertising effects
1
Anforderungsprofil
1
Befragung
1
Beschwerdemanagement
1
Brand management
1
China
1
Complaint management
1
Customer value
1
Dienstleistungsqualität
1
Emotion
1
Führungskräfte
1
Konsumentenverhalten
1
Kundenwert
1
Managers
1
Markenführung
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Occupational profile
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Regression analysis
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Regressionsanalyse
1
Service quality
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Tourism employees
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Tourismusberufe
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Article
6
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6
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6
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English
6
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Kim, Wansoo
Jang, Soocheong
35
Mattila, Anna S.
18
Line, Nathaniel D.
17
Han, Heesup
15
DiPietro, Robin B.
13
Hanks, Lydia
13
Kim, Jong-Hyeong
13
Guéguen, Nicolas
11
Jacob, Céline
11
Ryu, Kisang
11
Song, Hanqun
11
Jeong, EunHa
9
Namkung, Young
9
Brewster, Zachary W.
8
Ha, Jooyeon
8
Kim, Eojina
8
Liu, Qing
8
Hwang, Jinsoo
7
Kang, Juhee
7
Ok, Chihyung
7
Peng, Norman
7
Susskind, Alex
7
Tang, Liang
7
Zhang, Lu
7
Bruwer, Johan
6
Cho, Meehee
6
Filimonau, Viachaslau
6
Hwang, Johye
6
Hyun, Sunghyup Sean
6
Kim, Woo Gon
6
Lynn, Michael
6
Magnini, Vincent P.
6
Prayag, Girish
6
Raab, Carola
6
Seo, Soobin
6
Wang, Yao-Chin
6
Willage, Barton
6
Wu, Luorong
6
Ahn, Jiseon
5
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The service industries journal
3
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
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1
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
2
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
3
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
4
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
5
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
6
Outcomes of relational benefits : restaurant customers' perspective
Han, Heesup
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 820-835
Persistent link: https://www.econbiz.de/10003952670
Saved in:
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