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~person:"Kinder, Tony"
~person:"Laihonen, Harri"
~subject:"Public services"
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Dienstleistungsmanagement
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Kinder, Tony
Laihonen, Harri
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Measuring business excellence : the journal of organizational performance management
1
Public management review
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ECONIS (ZBW)
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Operationalizing co-production in public services delivery : the contribution of service blueprinting
Radnor, Zoe
;
Osborne, Stephen P.
;
Kinder, Tony
;
Mutton, Jean
- In:
Public management review
16
(
2014
)
3
,
pp. 402-423
Persistent link: https://www.econbiz.de/10010346530
Saved in:
2
A contingency approach to performance measurement in service operations
Jääskeläinen, Aki
;
Laihonen, Harri
;
Lönnqvist, Antti
; …
- In:
Measuring business excellence : the journal of …
16
(
2012
)
1
,
pp. 43-52
Persistent link: https://www.econbiz.de/10009532379
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