Operationalizing co-production in public services delivery : the contribution of service blueprinting
Zoe Radnor, Stephen P. Osborne, Tony Kinder and Jean Mutton
| Year of publication: |
2014
|
|---|---|
| Authors: | Radnor, Zoe ; Osborne, Stephen P. ; Kinder, Tony ; Mutton, Jean |
| Published in: |
Public management review. - Abingdon : Taylor & Francis, ISSN 1471-9037, ZDB-ID 2046437-X. - Vol. 16.2014, 3, p. 402-423
|
| Subject: | Co-production | higher education | service | blueprinting | service management | Öffentliche Dienstleistung | Public services | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Dienstleistungsmarketing | Services marketing | Hochschule | Higher education institution | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010346530